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Alcatel One Touch Pop2 - 5042X Manual

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My phone turns off by itself
•Check that your screen is locked when you are not using your phone,
and make sure the Power key is not mis-contacted due to an unlocked
screen.
•Check the battery charge level.
My phone cannot charge properly
•Make sure you are using an ALCATEL ONETOUCH charger from the
box.
•Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger.
•Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to
+40°C).
•When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually (see “11�1�9 More���\
Mobile networks”)
•Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•Make sure that the internet access service of your SIM card is available.
•Check your phone's internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure the SIM card has been correctly inserted (see “Inserting or
removing the SIM card”).
•Make sure the chip on your SIM card is not damaged or scratched.
•Make sure the service of your SIM card is available.
Unable to make outgoing calls
•Make sure you have dialed a valid number and have touched .
•For international calls, check the country and area codes.
•Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure you have not barred outgoing calls.
•Make sure that your phone is not in flight mode.
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller has concealed his/her name or number.
I cannot find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/
Down key.
•Check the network strength .
•Make sure that the receiver, connector or speaker on your phone is
clean.
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes
this service.
… 67 …


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Others manual(s) of Alcatel One Touch Pop2 - 5042X

Alcatel One Touch Pop2 - 5042X Quick start guide - English - 23 pages

Alcatel One Touch Pop2 - 5042X User Manual - German - 139 pages

Alcatel One Touch Pop2 - 5042X Quick start guide - German - 44 pages

Alcatel One Touch Pop2 - 5042X Quick start guide - Dutch - 23 pages

Alcatel One Touch Pop2 - 5042X User Manual - French - 80 pages

Alcatel One Touch Pop2 - 5042X Quick start guide - French - 23 pages


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