Manual Alcatel One Touch Pop2 - 5042D (page 20 of 23) (English)

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Your phone will not be repaired in case labels or serial numbers

(IMEI) have been removed or altered.

There are no express warranties, whether written, oral or implied,

other than this printed limited warranty or the mandatory warranty

provided by your country or jurisdiction.

In no event shall TCL Mobile Ltd. or any of its affiliates be liable

for indirect, incidental or consequential damages of any nature

whatsoever, including but not limited commercial or financial loss or

damage, loss of data or loss of image to the full extent those damages

can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation

of indirect, incidental or consequential damages, or limitation of

the duration of implied warranties, so the preceding limitations or

exclusions may not apply to you.

Troubleshooting��

Before contacting the service centre, you are advised to follow the

instructions below:

• You are advised to fully charge ( ) the battery for optimal

operation.

• Avoid storing large amounts of data in your phone as this may

affect its performance.

• Use Factory data reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down

the Power key and the Volume up key at the same time). ALL

User phone data: contacts, photos, messages, files, and downloaded

applications will be permanently lost. It is strongly advised to fully

backup the phone data and profile via Smart Suite before doing

formatting or upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

• Check the battery contacts, remove and reinstall your battery, then

turn your phone on.

• When the phone cannot be switched on, charge for at least 20

minutes to ensure the minimum battery power needed, then try

to switch on again.

• When the phone falls into a loop during power on-off animation

and the user interface cannot be accessed, press and hold the

Volume down key to enter Safe Mode. This eliminates any abnormal

OS booting issues caused by 3rd party APKs.

• If neither method is effective, please reset the phone using the

Power key and the Volume up key, (holding both together).

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key for

more than 9s.

• Remove and re-install the battery, then restart the phone.

My phone turns off by itself

• Check that your screen is locked when you are not using your

phone, and make sure the Power key is not mis-contacted due

to unlocked screen.

• Check the battery charge level.

My phone cannot charge properly

• Make sure you are using the ALCATEL ONETOUCH charger

included in the box.

• Make sure your battery is inserted properly and clean the battery

contact if it’s dirty. It must be inserted before plugging in the

charger.

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C

to +40°C).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service”

is displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually.

• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

• Make sure that the internet access service of your SIM card is

available.

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

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Others manual(s) of Alcatel One Touch Pop2 - 5042D

Alcatel One Touch Pop2 - 5042D User Manual - English - 70 pages

Alcatel One Touch Pop2 - 5042D User Manual - German - 139 pages

Alcatel One Touch Pop2 - 5042D Quick start guide - German - 44 pages

Alcatel One Touch Pop2 - 5042D Quick start guide - Dutch - 23 pages

Alcatel One Touch Pop2 - 5042D User Manual - French - 80 pages

Alcatel One Touch Pop2 - 5042D Quick start guide - French - 23 pages

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Alcatel One Touch Pop2 - 5042D Manual

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