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The latest generation of ALCATEL ONE TOUCH GSM mobile phones
offers a built-in handsfree feature that allows you to use the telephone from
a distance, placed on a table for example. For those who prefer to keep
their conversations confidential, an earpiece is also available known as the
headset.
1. Charger
2. Battery
3. USB cable
4. Stereo headset
Only use your telephone with the ALCATEL ONE TOUCH
batteries, chargers and accessories in your box.
(1)
Pictures for reference only.
Troubleshooting
14
.................
Before contacting the service centre, you are advised to follow the instructions
below:
You are advised to fully charge (
) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its
performance.
Use Factory data reset and the FOTA/Mobile UPgrade tool to perform phone
formatting or software upgrading, (to reset User Data format, hold down
Volume up key while simultaneously pressing the Power key). ALL User
phone data: contacts, photos, messages and files, downloaded applications
like APK games will be lost permanently. It is strongly advised to fully backup
the phone data and profile via Android Manager before doing formatting and
upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn your
phone on
Check the battery power level, charge for at least 20 minutes
If it still does not work, please use Factory data reset to reset the phone or
FOTA/Mobile Upgrade to upgrade software
My phone has not responded for several minutes
Restart your phone by pressing and holding the Power key
Remove the battery and re-insert it, then restart the phone
If it still does not work, please use Factory data reset to reset the phone or
FOTA/Mobile Upgrade to upgrade software
My phone turns off by itself
Check that your keypad is locked when you are not using your phone, and
make sure Power key is not mis-contacted due to unlocking keypad
Check the battery charge level
If it still does not work, please use Factory data reset to reset the phone or
FOTA/Mobile Upgrade to upgrade software
69


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