Manual Alcatel One Touch Idol 2 - 6037Y (page 19 of 21) (English)

545085

Zoom out

Zoom in

1/21

36 37

If the defect is confirmed, your phone or part thereof will be either

replaced or repaired, as appropriate. Repaired phone and accessories

are entitled to a one (1) month warranty for the same defect. Repair

or replacement may be carried out using reconditioned components

offering equivalent functionality.

This warranty covers the cost of parts and labor but excludes any

other costs.

This warranty shall not apply to defects to your phone and/or accessory

due to (without any limitation):

1) Non-compliance with the instructions for use or installation, or with

technical and safety standards applicable in the geographical area

where your phone is used,

2) Connection to any equipment not supplied or not recommended by

TCT Mobile Limited,

3) Modification or repair performed by individuals not authorised by TCT

Mobile Limited or its affiliates or your vendor,

4) Modification, adjustment or alteration of software or hardware

performed by individuals not authorized by TCT Mobile Limited,

5) Inclement weather, lightning, fire, humidity, infiltration of liquids or

foods, chemical products, download of files, crash, high voltage,

corrosion, oxidation…

Your phone will not be repaired in cases where labels or serial numbers

(IMEI) have been removed or altered.

There are no express warranties, whether written, oral or implied, other

than this printed limited warranty or the mandatory warranty provided

by your country or jurisdiction.

In no event shall TCT Mobile Limited or any of its affiliates be liable for

indirect, incidental or consequential damages of any nature whatsoever,

including but not limited commercial or financial loss or damage,

loss of data or loss of image to the full extent those damages can be

disclaimed by law.

Some countries/states do not allow the exclusion or limitation of

indirect, incidental or consequential damages, or limitation of the

duration of implied warranties, so the preceding limitations or exclusions

may not apply to you.

Troubleshooting��

Before contacting the service centre, you are advised to follow the

instructions below:

• You are advised to fully charge (

) the battery for optimal

operation.

• Avoid storing large amounts of data in your phone as this may

affect its performance.

• Use Factory date reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down

the power key and the Volume up key at the same time). ALL

User phone data: contacts, photos, messages and files, downloaded

applications will be lost permanently. It is strongly advised to fully

backup the phone data and profile via ONETOUCH Center before

doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

• When the phone cannot be switched on, charge for at least 20

minutes to ensure the minimum battery power needed, then try

to switch on again.

• When the phone falls into a loop during the power on-off

animation and the user interface cannot be accessed, press and

hold the Volume down key to enter Safe Mode. This eliminates any

abnormal OS booting issues caused by 3rd party APKs.

• If neither method is effective, please reset the phone using the

Power key and the Volume up key, (holding both together).

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

My phone turns off by itself

• Check that your screen is locked when you are not using your

phone, and make sure the Power key is not mis-contacted due

to unlocked screen.

• Check the battery charge level.

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C

to +40°C).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service”

is displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded.

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of Alcatel One Touch Idol 2 - 6037Y in the language / languages: English as an attachment in your email.

The manual is 3,26 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Alcatel One Touch Idol 2 - 6037Y

Alcatel One Touch Idol 2 - 6037Y User Manual - German - 40 pages

Alcatel One Touch Idol 2 - 6037Y Quick start guide - Dutch - 23 pages

Alcatel One Touch Idol 2 - 6037Y User Manual - French - 78 pages

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

Alcatel One Touch Idol 2 - 6037Y Manual

Product: