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Thank you for buying ALCATEL ONETOUCH D819. We hope you will enjoy your high-quality communication experience.
For more information about how to use the device, please go to www.alcatelonetouch.com to download the complete user manual. From
the website you can also consult the FAQ, upgrade software, etc.
ONETOUCH D819 is the Wi-Fi only device.
Quick Start Guide
English - CJB33W3ALAAA
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2 3
Table of contents
1 Your device ������������������������������������������������������������������������������������������������������������������������������������������������������������������� 3
1.1 Appearance illustration ................................................................................................................................................................................3
1.2 Home screen ..................................................................................................................................................................................................4
1.3 Apps and widgets ...........................................................................................................................................................................................7
1.4 Basic operation ...............................................................................................................................................................................................8
2 Settings�������������������������������������������������������������������������� ��������������������������������������������������������������������������������������������� 10
2.1 Device ............................................................................................................................................................................................................ 10
2.2 Personal ....................................................................................................................................................................................................... 11
2.3 System ........................................................................................................................................................................................................... 11
3 Making the most of your phone���������������������������������� ��������������������������������������������������������������������������������������������� 12
3.1 Smart Suite ................................................................................................................................................................................................... 12
3.2 Upgrade ......................................................................................................................................................................................................... 13
Safety and use������������������������������������������������������������������������������������������������������������������������������������������������������������������ 14
General information ������������������������������������������������������������������������������������������������������������������������������������������������������� 21
Warranty ������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 23
Troubleshooting �������������������������������������������������������������������������������������������������������������������������������������������������������������� 24
www.sar-tick.com
This device meets applicable national SAR limits of 2.0 W/kg. SAR values can be found on page 17 of this user guide.
When carrying the device or using it while worn on your body, either use an approved accessory such as a holster or
otherwise maintain a distance of 5 mm from the body to ensure compliance with RF exposure requirements. Note
that the product may be transmitting even if you are not using it.
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding
your device near your ear while the loudspeaker is in use.
1
Your device�������������������������������������������������������������������
1�1 Appearance illustration
Headphone jackmicroSD card slot
Front camera
Camera
Camera Flash/Flashlight
Power key
Volume up
Volume down
micro-USB connector
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4 5
Inserting the microSD card
1�2 Home screen
Your device has multiple Home screen pages, giving you more space to add favorite apps, folders, and widgets for one-touch access. To switch
between screens, slide your finger to the left or to the right.
1�2�1 Lock/Unlock your screen
Press the Power key, and then slide to the right to unlock your device.
You can also customize your lock settings by choosing Settings/Lock settings.
1�2�2 Icons on your screen
Google Search
All Apps
Back
Status/Notification Bar
Voice Actions
Home
Menu
Name Description
Google Search Touch it to access the Google search engine.
Voice Actions Use Voice Actions to watch a video, send email, set alarm, get directions, etc.
All Apps Touch to show all apps list interface.
Back Go back to the previous menu or screen.
Home Return to the home screen.
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6 7
Touch and drag down the Status bar to open Quick setting panel, where you can enable or disable functions or change modes by touching
the icons.
When there are notifications, touch and drag down the Status bar to open the Notification panel and read the detailed information.
1�3 Apps and widgets
1�3�1 Apps
The Applications (apps) list contains all pre-embedded and newly installed apps. To access the apps list, touch the all apps key on
Home screen.
1�3�2 Widgets
Touch & hold any empty space on home screen to switch to widgets interface.
1�3�3 Get more apps
Touch the Play Store icon to get more apps.
1�3�4 Create and manage shortcut on desktop
Touch and hold an icon in the 'All Apps' list to create a shortcut. It will jump to home screen automatically and you can drag the icon to
the right place. Releasing an icon on top of another one will create a folder. You can name the folder by touching the tap under the icons.
1�3�5 Remove apps icon from desktop
Touch and hold the icon you want to delete from the desktop, drag it over the " ", which appears in the middle of the screen top.
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8 9
1�4 Basic operation
1�4�1 Power on your device
Press and hold the Power key until the device powers on. It will take a couple of seconds before the screen lights up.
1�4�2 Power off your device
• Press and hold the Power key about 3 seconds until the options appear, select "Power off " to power off your device.
• Press and hold the Power key about 10 seconds to force your device to shut down.
1�4�3 Stand-by mode
Press Power key once to enter stand-by mode.
Note: Without operation, the product will enter stand-by mode automatically. Press Power key once to wake it up.
1�4�4 Restart
• Press and hold the Power key about 3 seconds until the options appear, select "Restart" to restart your device.
• When your device is out of function, press and hold the Power key about 10 seconds to restart your device.
1�4�5 Connecting to a computer via USB
When connecting your device to computer by USB, you can transfer files between your device and the computer.
1�4�6 Change your wallpaper
You can change your wallpaper in two different ways: touch on home screen, select a wallpaper from Wallpaper, and then touch Set
wallpaper. Another way is by following the steps Settings > Display > Wallpaper.
1�4�7 Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
• Touch Wi-Fi icon on Quick setting bar to turn on/off Wi-Fi.
• Select Settings, touch the switch
beside Wi-Fi to turn on/off Wi-Fi.
• Touch a Wi-Fi network to connect. If the network you selected is secured, you are required to enter a password or other credentials (You
may need to contact the network operator for details). When finished, touch Connect.
Tip: To extend the battery life, turn off Wi-Fi when you're not using it.
1�4�8 Zoom in/out
Draw your fingers apart/together to zoom in/out (Web browser, Gallery etc..).
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2
Settings��������������������������������������������������������������������������
2�1 Device
2�1�1 Sound
You can set Volumes, Touch sounds and Screen lock sound to your preference with the Volume up/down key, or touch Settings >
Sound.
2�1�2 Display
Touch Settings > Display, you can see the items:
• Wallpaper Set your wallpaper.
• Brightness Adjust your screen to a comfortable brightness.
• Font size Select a suitable font size for your device.
• Sleep Set Screensavers time.
• Daydream Select an animation effect shows in standby status.
• ClearMotion Select to enhance video fluency.
• TV Link Turn it on to display your device screen on TV.
2�1�3 Storage
Touch Settings > Storage to view the memory using status.
2�1�4 Battery
Touch Settings > Battery management to check the battery power and its service status.
2�1�5 APPs
Touch Setting > APPs to check the APP status.
2�2 Personal
2�2�1 Language & input
Touch Settings > Language & input to view or set system language and input methods.
• Language Set the system language.
• KEYBOARD & INPUT
METHODS
Select an input method from all the input methods installed on the device.
2�2�2 Backup & reset
You can back up settings and other data associated with one or more of your Google Accounts. If you need to replace or factory reset your
device, you can restore your data for any accounts that were previously backed up.
Touch Settings > Backup & reset
Tips: Please make sure that all the important data have been backed-up before you run factory data reset, for this function will erase all
apps and data that user has installed.
2�3 System
2�3�1 Date & time
Touch Settings > Date & time, to set date, time and format.
2�3�2 About device
Touch Settings > About device to check legal information, device status and software version, etc.
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3
Making the most of your phone����������������������������������
You can download software upgrades for free from the website (www.alcatelonetouch.com).
3�1 Smart Suite
Smart Suite includes:
• Contacts
It allows you to back up contact entries so that you don't have to worry about losing, breaking, switching phones or changing service
providers.
• Messages
It frees you from painstakingly inputting text on the keypads. All of your messages are easily accessible and well-organized.
• Calendar
It allows you to sync events freely between your phone and Outlook and create and edit new events from a PC.
• Photos
It allows you to easily import photos from a PC or the handset and organize them in different albums for better management.
• Videos
It allows you to insert video files from a PC for playback and then upload to a handset folder.
• Music
It allows you to quickly search for your favourites in a PC, manage the ultimate Library, and enjoy the easiest digital jukebox in your own
mobile way.
• Application
It allows you to import downloaded mobile applications and have them installed into your handset upon synchronization.
• Backup
It allows you to back up your contacts, messages, calendar, photos and applications, then import the backup files to your phone.
Supported Operating Systems
Windows XP/Vista/Windows 7/Windows 8.
3�2 Upgrade
You can use Mobile Upgrade tool or FOTA Upgrade tool to update your phone's software.
3�2�1 Mobile Upgrade
Download Mobile Upgrade from ALCATEL ONETOUCH website (www.alcatelonetouch.com) and install it on your PC. Launch the tool
and update your phone by following the step by step instructions (refer to the User Guide provided together with the tool). Your phone’s
software will now have the latest software.
All personal information will be permanently lost following the update process. We recommend you backup your personal data
using Smart Suite before upgrading.
3�2�2 FOTA Upgrade
To access System Updates, please open Settings\About phone\System updates. Touch Check for updates, and the phone will
search for the latest software. If you want to update the system, please touch the button Download, after it's done please touch Install to
complete the upgrade. Now your phone's software will have the latest version.
You should turn on data connection or connect by Wi-Fi before searching for updates. Settings for auto-check intervals and reminders about
upgrades are also available once you restart the phone.
If you have chosen auto-check, when the system discovers the new version, the icon
will appear in the status bar. Touch the notification
to access the System Updates directly.
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Safety and use ����������������������������������������������������������������������
We recommend that you read this chapter carefully before using your device. The manufacturer disclaims any liability for damage, which may result
as a consequence of improper use or use contrary to the instructions contained herein.
•TRAFFIC SAFETY:
Given that studies show that using a device while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...),
drivers are requested to refrain from using their device when the vehicle is not parked.
When driving, do not use your device and headphone to listen to music or to the radio. Using a headphone can be dangerous and forbidden in
some areas.
When switched on, your device emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes
or airbags. To ensure that there is no problem:
- do not place your device on top of the dashboard or within an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from RF energy.
•CONDITIONS OF USE:
You are advised to switch off the device from time to time to optimise its performance.
Switch the device off before boarding an aircraft.
Switch the device off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use,
mobile devices can interfere with other electrical or electronic devices, or equipment using radio frequency.
Switch the device off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or
chemical plant, or in any potentially explosive atmosphere.
When the device is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In
particular when using the device, you should hold it against the ear on the opposite side to the device, if any.
Do not let children use the device and/or play with the device and accessories without supervision.
Please note that your device is a unibody device, the battery is not removable. Do not attempt to disassemble your device. If you disassemble your
device the warranty will not apply. Also disassembling the device may damage the battery, and may cause leakage of substances that could create
an allergic reaction.
Always handle your device with care and keep it in a clean and dust-free place.
Do not allow your device to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air,
etc). The manufacturer’s recommended operating temperature range is -10°C to +55°C.
At over 55°C the legibility of the device’s display may be impaired, though this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks. You should never rely only on your device for emergency calls.
Do not open, dismantle or attempt to repair your device yourself.
Do not drop, throw or bend your device.
Do not use the device if the glass made screen, is damaged, cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your
device model. TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
Remember to make back-up copies or keep a written record of all important information stored in your device.
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may
occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video games on your device or enabling a flashing-lights feature on your device.
Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the devices. All persons should
discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
When you play games on your device, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body.
Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
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PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device
near your ear while the loudspeaker is in use.
•PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your device
regarding taking photographs and recording sounds with your device. Pursuant to such laws and regulations, it may be strictly forbidden to take
photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be
considered to be an invasion of privacy. It is the user's sole responsibility to ensure that prior authorisation be obtained, if necessary, in order to
record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your device (including
the operator) disclaim any liability which may result from the improper use of the device.
•BATTERY:
Please note your device is a unibody device, the battery is not removable. Observe the following precautions:
- Do not attempt to open the back cover,
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your device,
- Do not burn or dispose of your device in household rubbish or store it at temperature above 60°C.
Device and battery as a unibody device must be disposed of in accordance with locally applicable environmental regulations.
This symbol on your device, the battery and the accessories means that these products must be taken to collection points at the end of
their life:
- Municipal waste disposal centres with specific bins for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
•CHARGERS
Mains powered chargers will operate within the temperature range of: 0°C to 40°C.
The chargers designed for your device meet with the standard for safety of information technology equipment and office equipment use. They are
also compliant to the ecodesign directive 2009/125/EC. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction
may not work in another jurisdiction. They should be used for this purpose only.
•RADIO WAVES:
Proof of compliance with international standards (ICNIRP) or with European Directive 1999/5/EC (R&TTE) is required of all mobile device models
before they can be put on the market. The protection of the health and safety for the user and any other person is an essential requirement of
these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent scientific organization (ICNIRP)
and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices
is 2 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency
bands. The highest SAR values under the ICNIRP guidelines for this device model are:
Maximum SAR for this model and conditions under which it was recorded�
Body-worn SAR Wi-Fi 2.4G+Bluetooth 0.668 W/kg
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18 19
During use, the actual SAR values for this device are usually well below the values stated above. This is because, for purposes of system efficiency
and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed
for the call. The lower the power output of the device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of
5 mm. To meet RF exposure guidelines during body-worn operation, the
device should be positioned at least this distance away from the body.
If you are not using an approved accessory ensure that whatever product is used is free of any metal and that it positions the device the indicated
distance away from the body.
Organizations such as the World Health Organization and the US Food and Drug Administration have stated that if people are concerned and want
to reduce their exposure they could use a hands-free device to keep the device away from the head and body during phone calls, or reduce the
amount of time spent on the device.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are available on the following site: http://www.who.int/peh-emf.
Your device is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be
compliant with the guidelines when used with headset or usb data cable. If you are using another accessory ensure that whatever product is used is
free of any metal and that it positions the device at least
5 mm away from the body.
•Regulatory information
The following approvals and notices apply in specific regions as noted.
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20 21
•LICENCES
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCT Mobile Limited and
its affiliates is under license. Other trademarks and trade names are those of their respective owners.
ALCATEL ONETOUCH Hero8 D819 Bluetooth Declaration ID D023492
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance. 5 GHz Wi-Fi operation is for indoor use only.
Google, the Google logo, Android, the Android logo, Google Search
TM
, Google Maps
TM
, Gmail
TM
, YouTube, Google Play Store,
Google Latitude
TM
and Hangouts
TM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative
Commons 3.0 Attribution License (the text will show when you touch and hold Google legal in Settings\About device\Legal information)
(1)
.
You have purchased a product which uses the open source (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code
and other open source programs licensed under the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution
of the product by TCT.
You may download the source codes from http://sourceforge.net/projects/alcatel/files/. The provision of the source code is free of charge from
internet.
(1)
It may not be available according to the countries.
General information �����������������������������������������������������������
• Internet address: www.alcatelonetouch.com
• Hot Line Number: see “TCT Mobile Services” leaflet or go to our website.
• Address: Room 1910-12A, Tower 3, China HK City, 33 Canton Road, Tsimshatsui, Kowloon, Hong Kong
• Electronic labeling (E-label) path: Touch settings / Regulatory &safety or input “*#07#”, you can find more information about labeling
(1)
.
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have.
An electronic version of this user guide is available in English and other languages according to availability on our server:
www�alcatelonetouch�com
This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The entire copy of the
Declaration of Conformity for your device can be obtained through our website: www.alcatelonetouch.com.
(1)
It depends on countries.
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22 23
Warranty ������������������������������������������������������������������������������
Your device is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve
(12) months
(1)
from the date of purchase as shown on your original invoice.
Batteries
(2)
and accessories sold with your device are also warranted against any defect which may occur during the first six (6) months
(1)
from the
date of purchase as shown on your original invoice.
In case of any defect of your device which prevents you from normal use thereof, you must immediately inform your vendor and present your device
with your proof of purchase.
If the defect is confirmed, your device or part thereof will be either replaced or repaired, as appropriate. Repaired device and accessories are
entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering
equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other costs.
This warranty shall not apply to defects to your device and/or accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where
your device is used,
2) Connection to any equipment not supplied or not recommended by TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor,
4) Modification, adjustment or alteration of software or hardware performed by individuals not authorized by TCT Mobile Limited,
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion,
oxidation…
Your device will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided
by your country or jurisdiction.
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable device battery in terms of conversation time standby time, and total service life, will depend on the conditions of use and
network configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your
device during the first six months after purchase and for approximately 200 more recharges.
Disclaimer
There may be certain differences between the user manual description and the device’s operation, depending on the software release of your device
or specific operator services.
TCT Mobile shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne
by the operator exclusively.This handset may contain materials, including applications and software in executable or source code form, which is
submitted by third parties for inclusion in this handset (“Third Party Materials”). All third party materials in this handset are provided “as is”, without
warranty of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose or use/third
party application, interoperability with other materials or applications of the purchaser and non-infringement of copyright. The purchaser undertakes
that TCT Mobile has complied with all quality obligations incumbent upon it as a manufacturer of mobile devices and handsets in complying with
Intellectual Property rights. TCT Mobile will at no stage be responsible for the inability or failure of the Third Party Materials to operate on this
handset or in interaction with any other devices of the purchaser. To the maximum extent permitted by law, TCT Mobile disclaims all liability for any
claims, demands, suits or actions, and more specifically – but not limited to – tort law actions, under any theory of liability, arising out of the use, by
whatever means, or attempts to use, such Third Party Materials. Moreover, the present Third Party Materials, which are provided free of charge by
TCT Mobile, may be subject to paid updates and upgrades in the future; TCT Mobile waives any responsibility regarding such additional costs, which
shall be borne exclusively by the purchaser. The availability of the applications may vary depending on the countries and the operators where the
handset is used; in no event shall the list of possible applications and software provided with the handsets be considered as an undertaking from
TCT Mobile; it shall remain merely as information for the purchaser. Therefore, TCT Mobile shall not be held responsible for the lack of availability
of one or more applications wished for by the purchaser, as its availability depends on the country and the operator of the purchaser. TCT mobile
reserves the right at any time to add or remove Third Party Materials from its handsets without prior notice; in no event shall TCT Mobile be
held responsible by the purchaser for any consequences that such removal may have on the purchaser regarding the use or attempt to use such
applications and Third Party Materials.
IP5001_D819_QG_Eng_GB_02_140813.indd 22-23 2014/8/13 16:17:42
24 25
In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever,
including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed
by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
Troubleshooting�������������������������������������������������������������������
Before contacting the service centre, you are advised to follow the instructions below:
• You are advised to fully charge (
) the battery for optimal operation.
• Avoid storing large amounts of data in your device as this may affect its performance.
• Use Factory data reset and the upgrade tool to perform device formatting or software upgrading (to reset factory data, hold down
the power key and the Volume up key at the same time). ALL User device data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully backup the device data and profile via Smart Suite before doing
formatting and upgrading.
Please, carry out the following check:
My device cannot be switched on or is frozen
• When the device cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to
switch on again.
• When the device falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume
down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the device using the Power key and the Volume up key, (holding both together).
My device has not responded for several minutes
• Restart your device by pressing and holding the Power key.
My device turns off by itself
• Check that your screen is locked when you are not using your device, and make sure the Power key is not accidentally contacted while
the screen is unlocked.
• Check the battery charge level.
My device cannot charge properly
• Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C).
• When abroad, check that the voltage input is compatible.
I am unable to connect my device to my computer
• Install ALCATEL Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been activated.
• Check that you have marked the checkbox of USB debugging.
To access this function, touch Settings\About device, then touch Build number 7 times. Then touch Settings\Developer options\
USB debugging.
• Check that your computer meets the requirements for ALCATEL Smart Suite Installation.
• Make sure that you’re using the right cable from the box.
The device cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is visible to other users.
• Make sure that the two devices are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 2.5 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-check interval.
• Exit background-running applications if they are not being used for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
IP5001_D819_QG_Eng_GB_02_140813.indd 24-25 2014/8/13 16:17:42
26
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
© Copyright 2014 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been composed, arranged and mixed by NU TROPIC (Amar Kabouche).
IP5001_D819_QG_Eng_GB_02_140813.indd 26 2014/8/13 16:17:42
11


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