Manual Alcatel One Touch Hero - 8020D (page 80 of 83) (English)

545092

Zoom out

Zoom in

1/83

157 158

My phone cannot charge properly

•Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to

+40°C).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or "No service" is

displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually (see "11.1.7 Mobile

networks")

•Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's internet connection settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see "Inserting or

removing the SIM card").

• Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialled a valid number and have touched Call.

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not

overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card

valid, etc.).

Troubleshooting .................

Before contacting the service centre, you are advised to follow the

instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its

performance.

•Use Factory date reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down the

Power key and the Volume up key at the same time). ALL User phone

data: contacts, photos, messages, files, and downloaded applications will be

lost permanently. It is strongly advised to fully backup the phone data and

profile via ONE TOUCH Centre before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

•When the phone cannot be switched on, charge for at least 20 minutes

to ensure the minimum battery power needed, then try to switch on

again.

•When the phone falls into a loop during power on-off animation and the

user interface cannot be accessed, press and hold the Volume down

key to enter Safe Mode. This eliminates any abnormal OS booting issues

caused by 3rd party APKs.

•If neither method is effective, please reset the phone using the Power

key and the Volume up key (holding both together).

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and

make sure the Power key is not accidentally pressed while the screen

is unlocked.

•Check the battery charge level.

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of Alcatel One Touch Hero - 8020D in the language / languages: English as an attachment in your email.

The manual is 14,89 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Alcatel One Touch Hero - 8020D

Alcatel One Touch Hero - 8020D User Manual - German - 166 pages

Alcatel One Touch Hero - 8020D Quick start guide - Dutch - 23 pages

Alcatel One Touch Hero - 8020D User Manual - French - 89 pages

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

Alcatel One Touch Hero - 8020D Manual

Product: