Manual Alcatel One Touch Evolve 2 - 4037T (page 63 of 69) (English)

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I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume Up/Down key.

• Check the network strength .

• Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this service.

• Make sure this feature does not require an ALCATEL ONETOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone

contacts.

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability.

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network operator to check service availability and check MMS parameters (see

“4.1.3 Adjust message settings”).

• Verify the server center number or your MMS profile with your operator.

• The server center may be swamped, try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

• Check that your USB driver is installed properly.

• Open the Notifications panel to check if the Android Manager Agent has been activated.

• Check that you have marked the checkbox of USB debugging in Settings\About phone\

Advanced settings\USB debugging.

• Make sure that you’re using the right cable from the box.

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Check your subscription status with your operator.

The phone cannot be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to other users (see “6.3

Connecting to Bluetooth devices”).

• Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer

• Make sure you follow the complete charge time (minimum 2.5 hours).

• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes

after removing the charger to obtain an exact indication.

• Switch on the backlight upon request.

• Extend the email auto-check interval for as long as possible.

• Update news and weather information on manual demand, or increase their auto-check interval.

• Exit background-running applications if they are not being used for a long time.

• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone will become warm following prolonged calls, game playing, internet surfing

or running other complex applications.

• This heating is a normal consequence of the CPU handling excessive data. Ending above actions will

make your phone return to normal temperatures.

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Alcatel One Touch Evolve 2 - 4037T Manual

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