When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your
professional or personal directories)
• Check the “Call barring” option for “Incoming calls” to be sure that the “Except SIM Dir.” feature is not activated
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in “My Numbers”
• Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
• Check your phone memory available as it might be full
• Contact your network operator to check service availability and check MMS parameters (see page 44)
• Verify the server centre number or your MMS profile with your operator
• The server centre may be saturated; try again later
The icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
The << - >> icon is displayed
• You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
• Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to connect my telephone to my computer
• Install first of all Alcatel’s PC suite
• Use “Install the connection” and perform the installation
• If you use the infrared port, check that it is correctly activated (see page 65)
• If you use infrared often, we advise you to set a quick access to it from the keypad (see page 55)
• Check that your computer meets the requirements for Alcatel’s PC Suite installation
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My mobile phone will not connect to a network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 59)
• Try connecting at a later time if the network is overloaded
SIM card error
• Make sure the SIM card has been correctly inserted (see page 15)
• Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used
• Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
• Make sure you have dialled a valid number and press the key
• For international calls, check the country and area codes
• Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 27)
Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 27)
• Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the key
• Check the radio reception icon level
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this service
• Make sure this feature does not require an Alcatel accessory
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