480597
78
Zoom out
Zoom in
Previous page
1/81
Next page
153 154
Troubleshooting
15
.................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( ) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its
performance.
Use User Data Format and the ONE TOUCH Upgrade tool to perform
phone formatting or software upgrading, (to reset User Data format, hold
down Volume up/down key while simultaneously pressing the Power
key). ALL User phone data: contacts, photos, messages and files, downloaded
applications like APK games will be lost permanently. It is strongly advised to
fully backup the phone data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn your
phone on
Check the battery power level, charge for at least 20 minutes
If it still does not work, please use User Data Format to reset the phone
My phone has not responded for several minutes
Restart your phone by pressing and holding the Power key
Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
Check that your keypad is locked when you are not using your phone, and
make sure Power key is not mis-contacted due to unlocking keypad.
Check the battery charge level
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the charger
from the box
Make sure your battery is inserted properly and clean the battery contact if
it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the battery power
is empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C to +40°C)
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service” is displayed
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see Page 68)
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one printed on
your warranty card or box.
Make sure that the internet access service of your SIM card is available.
Check your phone's Internet connecting settings
Make sure you are in a place with network coverage
Try connecting at a later time or another location
Invalid SIM card
Make sure the SIM card has been correctly inserted (see Page 14)
Make sure the chip on your SIM card is not damaged or scratched
Make sure the service of your SIM card is available
Unable to make outgoing calls
Make sure you have dialed a valid number and touch
For international calls, check the country and area codes
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not barred outgoing calls
Make sure that your phone is not in flight mode
78


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Alcatel One Touch 991 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Alcatel One Touch 991 in the language / languages: English as an attachment in your email.

The manual is 6,61 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Alcatel One Touch 991

Alcatel One Touch 991 User Manual - German - 81 pages

Alcatel One Touch 991 Quick start guide - Dutch - 21 pages

Alcatel One Touch 991 User Manual - French - 81 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info