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The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the key
Check the network strength
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number is not dialled
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts is not full; delete some files or save the files
in the phone contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in "My
numbers"
Try later if the network is busy
I am unable to send and receive MMS
Check your phone memory available as it might be full
Contact your network operator to check service availability and check MMS
parameters (see page 32)
Verify the server center number or your MMS profile with your operator
The server center may be swamped; try again later
The flicking
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of them
or archive them in the phone memory
"No service" is displayed
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
Contact your network operator to obtain the PUK code (Personal Unblocking
Key)
I am unable to connect my cellphone to my computer
Install first of all Alcatel’s PC suite
Use "Install the connection" and perform the installation
Check that your computer meets the requirements for Alcatel’s PC Suite
installation
I am unable to download new files
Check for free space
Delete some files
Select the MicroSD Card to store the files you downloaded
Check your subscription status with your operator
The cellphone can’t be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your cellphone is visible to other users
(see page 68)
My cellphone is frozen, can’t power on
Make sure your battery is not completely used up or damaged
Remove your battery, remove your SIM card then reinstall them to power on again
Hold down # and press power on/off key at same time to reset it
ALL User cellphone data: contacts, photos, messages and files, downloaded
applications like Java games will be lost permanently.
How to make your battery last longer
Make sure you followed the complete charge time (minimum 3 hours)
After a partial charge, the battery level indicator may not be exact. Wait for at
least 20 minutes after removing the charger to obtain an exact indication
Switch on the backlight upon request.
Extend email auto-check interval as long as possible.
Update news, weather information. upon demand manually or set its auto-check
interval longer.
Exit Java background-running applications if they are not being used for a long
time.
Deactivate Bluetooth when not in use.
46


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