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I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not
dialled
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my directory
Make sure that your SIM card directory is not full; delete some contacts
or save the contacts in the cellphone directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in “My
numbers”
Try later if the network is busy
I am unable to send and receive MMS
Check your cellphone memory available as it might be full
Contact your network operator to check service availability and check MMS
parameters (see page
35)
Verify the server center number or your MMS profile with your operator
The server center may be swamped; try again later
The red
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of
them or archive them in the cellphone memory
“No service” is displayed
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
My cellphone will not connect to a network
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page
83)
Try connecting at a later time if the network is overloaded
SIM card error
Make sure the SIM card has been correctly inserted (see page
13)
Verify with your operator that your SIM card is 3V or 1.8V compatible; the
old 5V SIM cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
Make sure you have dialled a valid number and press the
key
For international calls, check the country and area codes
Make sure your cellphone is connected to a network, and that the network
is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not barred outgoing calls (see page 46)
Unable to receive incoming calls
Make sure your cellphone is switched on and connected to a network
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not forwarded incoming calls (see page
46)
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the Volume key
Check the network strength
47


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