Manual Alcatel One Touch 799 (page 44 of 45) (English)

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My mobile phone will not charge properly

• Make sure that your battery is not completely discharged; the battery charge

indicator can take several minutes and may be accompanied by a quiet whistling

sound

• Make sure charging is carried out under normal conditions (0°C - +40°C)

• Make sure your battery is inserted. It must be inserted before plugging in the

charger

• Make sure you are using an Alcatel battery and charger in the box

• When abroad, check that the electrical current is compatible

My mobile phone will not connect to a network

• Try connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Try selecting the available network(s) manually (see page 76)

• Try connecting at a later time if the network is overloaded

SIM card error

• Make sure the SIM card has been correctly inserted (see page 19)

• Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V

SIM cards cannot be used

• Make sure the chip on your SIM card is not damaged or scratched

Unable to make outgoing calls

• Make sure you have dialled a valid number and press the

key

• For international calls, check the country and area codes

• Make sure your mobile phone is connected to a network, and that the network is

not overloaded or unavailable

• Check your subscription status with your operator (credit, SIM card valid, etc.)

• Make sure you have not barred outgoing calls (see page 41)

Unable to receive incoming calls

• Make sure your mobile phone is switched on and connected to a network (check

for overloaded or unavailable network)

• Check your subscription status with your operator (credit, SIM card valid, etc.)

• Make sure you have not forwarded incoming calls (see page 41)

• Make sure that you have not barred certain calls

The caller's name does not appear when a call is received

• Check that you have subscribed to this service with your operator

• Your caller has concealed his/her number

The sound quality of the calls is not optimal

• You can adjust the volume during a call by means of the

key

• Check the network strength

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service

• Make sure this feature does not require an Alcatel accessory

When I select a number from my directory, the number is not dialled

• Make sure that you have correctly recorded the number in your file

• Make sure that you have selected the country prefix when calling a foreign

country

I am unable to add a contact in my directory

• Make sure that your SIM card directory is not full; delete some files or save the

files in the phone directory (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I cannot access my voicemail

• Make sure your operator's voicemail number is correctly entered in

"My

numbers

• Try later if the network is busy

I am unable to send and receive MMS

• Check your phone memory available as it might be full

• Contact your network operator to check service availability and check MMS

parameters (see page 31)

• Verify the server centre number or your MMS profile with your operator

• The server centre may be swamped; try again later

The

icon is displayed on my standby screen

• You have saved too many short messages on your SIM card; delete some of them

or archive them in the phone memory

IP3192_799_UM_Eng_GB_15_101022.indd 85-86IP3192_799_UM_Eng_GB_15_101022.indd 85-86 2010-10-22 12:01:572010-10-22 12:01:57

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Alcatel One Touch 799 Manual

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