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I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or •
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability.•
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in •
"Voicemail number".
Try later if the network is busy.•
I am unable to send and receive MMS
Check your phone memory availability as it might be full.•
Contact your network operator to check service availability and check •
MMS parameters (see “4.1.3 Adjust message settings”).
Verify the server centre number or your MMS profile with your •
operator.
The server centre may be swamped, try again later.•
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal •
Unblocking Key).
I am unable to connect my phone to my computer
Install ALCATEL ONE TOUCH Center.•
Check that your USB driver is installed properly.•
Open the Notification panel to check if the Android Manager Agent •
has been activated.
Check that you have marked the checkbox of USB debugging.•
To access this function, touch Settings\About phone, then touch
Build number for 7 times. Now you may touch Settings\Developer
options\USB debugging.
Check that your computer meets the requirements for ALCATEL ONE •
TOUCH Center Installation.
Make sure that you’re using the right cable from the box.•
I am unable to download new files
Make sure there is sufficient phone memory for your download.•
Check your subscription status with your operator.•
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to •
other users (see “6.3 Connecting to Bluetooth devices”).
Make sure that the two phones are within Bluetooth’s detection range.•
How to make your battery last longer
Make sure you follow the complete charge time (minimum 2.5 hours).•
After a partial charge, the battery level indicator may not be exact. •
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
Adjust the brightness of screen as appropriate•
Extend the email auto-check interval for as long as possible.•
Update news and weather information on manual demand, or increase •
their auto-check interval.
Exit background-running applications if they are not being used for a •
long time.
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.•
The phone will become warm following prolonged calls, game
playing, internet surfing or running other complex applications.
This heating is a normal consequence of the CPU handling excessive •
data. Ending above actions will make your phone return to normal
temperatures.
