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My mobile phone does not connect to a network
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page 59)
Try connecting at a later time if the network is overloaded
SIM card error
Make sure the SIM card was correctly inserted (see page 14)
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
Make sure you have dialled a valid number and press the key
For international calls, check the country and area codes
Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
Check your subscription with your operator (credit, SIM card valid, etc.)
Make sure you have not barred outgoing calls (see page 28)
Unable to receive incoming calls
Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)
Check your subscription with your operator (credit, SIM card valid, etc.)
Make sure you have not forwarded incoming calls (see page 27)
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the key
Check the radio reception icon level
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this service
Check to be sure this feature does not require an ALCATEL accessory.
10099
20
Troubleshooting ..........................................
Before contacting the after-sales service, we advise you to perform the following checks:
My mobile phone does not switch on
Press until the screen comes on
Check the battery charge level
Check the battery contacts, remove and reinstall your battery, then turn your telephone back on
My phone does not respond since several minutes
Press the key
Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
Clean your screen
Use your mobile phone in accordance with the recommended conditions of use
My mobile phone turns off by itself
Check that your keypad is locked when you are not using your mobile phone
Check the battery charge level
My mobile phone has a low level of autonomy
Make sure you respected the complete charge timing (minimum 3 hours)
After a partial charge, the battery level indicator may not be exact. Wait for 20 minutes minimum after you remove the
charger to obtain an exact indication
My mobile phone does not charge properly
Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes and may
be accompanied by a quiet whistling sound
Make sure charging is carried out under normal conditions (0°C +40°C)
Make sure your battery is inserted. It must be inserted before
plugging in the charger
Make sure you are using an ALCATEL battery and charger
When abroad, check that the electrical current is compatible
TH3_TTTO_UM_GB_06-09-04 9/09/04 15:31 Page 99
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