Manual Alcatel one touch 525 (page 48 of 48) (English)

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I cannot create a ﬁle in my

directory

I cannot access my voice

mail

I cannot send messages

The main screen displays a

black envelope icon

I have already entered 3

incorrect PIN codes

The icon is still

showing

I cannot save my new

downloaded items

- Check that the directory is not full,

delete some ﬁles

- Make sure that your voicemail number

is stored in the “Numbers” option

- Check the service centre number

with your operator

- Your correspondent’s phone could be

incompatible with the transmission

mode you are using (EMS standard for

any transmission of icons, sounds,...)

- Check that your short message

memory is not full

- Too many short messages are stored

in your SIM memory, delete some!

- Contact your operator to get your

PUK code to unblock your mobile

- Go to “Menu/Events” and check all

events

- Delete voice memos or old

downloaded items by going to“Menu/

My setup/Downloaded”

We recommend that you carry out the following checks before

contacting the Customer Care Service:

My mobile phone will not

switch on

The <<< >>>> symbol is

displayed: my mobile

phone is not connected

to a network:

SIM card error

Outcoming calls cannot

be made or no incoming

calls are received

- Press the key during at least two

seconds

- Check your battery charge level

- Try to reach the network by moving

to a different location (if you are inside

a building, stay near a window)

- Check your mobile coverage with

your operator

- Make sure your SIM card is valid by

checking with your operator

- Make sure the SIM card is correctly

inserted

- Check with your operator that your

SIM card is 3V compatible, former 5V

SIM cards can no longer be used

- Make sure your mobile phone is

connected to the network

- Check your subscription with your

operator (credit, SIM card validity)

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Alcatel one touch 525 Manual

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