545080

Alcatel One Touch 5036 - Pop C5 Manual

72
Zoom out
Zoom in
Previous page
1/75
Next page
141 142
Troubleshooting
15
.................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( •
) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may affect its •
performance.
Use • Factory data reset and Mobile Upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
Power key and the Volume up key at the same time under power
off mode). ALL User phone data: contacts, photos, messages and files,
downloaded applications will be lost permanently. It is strongly advised to
fully backup the phone data and profile via ONE TOUCH Center before
doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
Check the battery contacts, remove and reinstall your battery, then turn •
your phone on.
Check the battery power level, charge for at least 20 minutes.•
Press and hold • Power key for more than 7 seconds to try to restart.
If it still does not work, please reset the phone using the • Power key and
the Volume up key.
If it still does not work, please use Factory data reset to reset the phone •
or FOTA/Mobile Upgrade to upgrade software.
My phone has not responded for several minutes
Restart your phone by pressing and holding the • Power key.
Remove the battery and re-insert it, then restart the phone •
If it still does not work, please use Factory data reset to reset the phone •
or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
Check that your screen is locked when you are not using your phone, and •
make sure the Power key is not mis-contacted due to unlocked screen.
Check the battery charge level.•
If it still does not work, please use Factory data reset to reset the phone •
or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the •
charger from the box.
Make sure your battery is inserted properly and clean the battery contact •
if it’s dirty. It must be inserted before plugging in the charger.
Make sure that your battery is not completely discharged; if the battery •
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C to •
+40°C).
When abroad, check that the voltage input is compatible.•
My phone cannot connect to a network or "No service" is
displayed
Try connecting in another location.•
Verify the network coverage with your operator.•
Check with your operator that your SIM card is valid.•
Try selecting the available network(s) manually (see "• 11.1.8 Mobile
networks")
Try connecting at a later time if the network is overloaded.•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one •
printed on your warranty card or box.
Make sure that the internet access service of your SIM card is available.•
Check your phone's Internet connecting settings.•
Make sure you are in a place with network coverage.•
Try connecting at a later time or another location.•
… 72 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Alcatel One Touch 5036 - Pop C5 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Alcatel One Touch 5036 - Pop C5 in the language / languages: English as an attachment in your email.

The manual is 16,31 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Alcatel One Touch 5036 - Pop C5

Alcatel One Touch 5036 - Pop C5 Quick start guide - German - 20 pages

Alcatel One Touch 5036 - Pop C5 Quick start guide - Dutch - 20 pages

Alcatel One Touch 5036 - Pop C5 Quick start guide - French - 75 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info