58
Your caller’s name does not appear when a call is received
• Verify that you have subscribed to this service with your operator
• Check that the correspondent’s number and name have been stored in
your directory
• Your correspondent has concealed his/her number
The sound quality of calls is poor
• You can adjust the volume during a call by means of the key
• Check the radio reception icon
When I select a number from my directory the number is not
dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a
foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or
save the files in the product directory
57
My mobile phone is not connected to a network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 45)
• Try connecting at a later time if the network is overloaded
SIM card error
• Make sure the SIM card was correctly inserted (see page 12)
• Make sure the chip on your SIM card is not damaged or scratched
Unable to make calls
• Make sure you have dialled a valid number and press the key
• For international calls, check the country and area codes
• Make sure your mobile phone is connected to a network, and that the
network is not overloaded or unavailable
• Check your subscription with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 42)
Unable to receive calls
• Make sure your mobile phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription with your operator (SIM card validity)
• Make sure you have not forwarded incoming calls (see page 40)
• Make sure that you have not barred certain calls
