Manual Alcatel One Touch 2012G (page 39 of 40) (English)

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My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C to +40°C)

• When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is displayed

• Try connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one printed

on your warranty card or box

• Make sure that the internet access service of your SIM card is available

• Check your phone's Internet connecting settings

• Make sure you are in a place with network coverage

• Try connecting at a later time or another location

Invalid SIM card

• Make sure the SIM card has been correctly inserted

• Make sure the chip on your SIM card is not damaged or scratched

• Make sure the service of your SIM card is available

Unable to make outgoing calls

• Make sure you have dialed a valid number and press the send key

• For international calls, check the country and area codes

• Make sure your phone is connected to a network, and the network is not

overloaded or unavailable

• Check your subscription status with your operator (credit, SIM card valid,

etc.)

• Make sure you have not barred outgoing calls

• Make sure that your phone is not in flight mode

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check

for overloaded or unavailable network)

• Check your subscription status with your operator (credit, SIM card valid,

etc.)

• Make sure you have not forwarded incoming calls

• Make sure that you have not barred certain calls

• Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator

• Your caller has concealed his/her name or number

I cannot find my contacts

• Make sure your SIM card is not broken

• Make sure your SIM card is inserted properly

• Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the navigation key

• Check the network strength

• Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service

• Make sure this feature does not require an ALCATEL ONETOUCH

accessory

When I select a number from my contacts, the number cannot be

dialed

• Make sure that you have correctly recorded the number in your file

• Make sure that you have selected the country prefix when calling a foreign

country

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save

the files in the phone contacts

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in

"Messages\Voicemail"

• Try later if the network is busy

how do i transfer data from memery card to a new card please Submitted on 24-7-2022 at 10:17
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Others manual(s) of Alcatel One Touch 2012G

Alcatel One Touch 2012G User Manual - German - 2 pages

Alcatel One Touch 2012G User Manual - Dutch - 2 pages

Alcatel One Touch 2012G User Manual - French - 2 pages

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Alcatel One Touch 2012G Manual

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