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8 ´MEET-ME´-KONFERENZ ........................................................................................................................... 56
8.1 'MEET ME'-KONFERENZ EINRICHTEN ..................................................................................................... 56
8.2 TEILNAHME AN EINER 'MEET ME'-KONFERENZ ...................................................................................... 56
9 ACD: AGENTENTELEFON / SUPERVISOR-TELEFON ...................................................................................... 57
9.1 AGENTENTELEFON ..................................................................................................................................... 57
9.2 AGENTENSITZUNG ÖFFNEN (LOGON) AGENTENTELEFON ................................................................................... 57
9.3 BEGRÜßUNGSBILDSCHIRM DER ACD-ANWENDUNG AGENTENTELEFON ................................................................ 57
9.4 AGENTENSITZUNG SCHLIEßEN (LOGOFF) .......................................................................................................... 58
9.5 SUPERVISOR-TELEFON ................................................................................................................................ 58
9.6 SUPERVISORSITZUNG ÖFFNEN (LOGON) .......................................................................................................... 58
9.7 BEARBEITUNGSGRUPPE - EIN-/AUSGANG EINES SUPERVISORS .............................................................................. 58
9.8 SUPERVISION ODER ANNAHME EINER UNTERSTÜTZUNGSANFORDERUNG ................................................................. 59
9.9 SUPERVISORSITZUNG SCHLIEßEN (LOGOFF) ...................................................................................................... 59
10 VERWENDEN DES TELEFONS IM SIP- ODER ´SICHEREN´ MODUS ................................................................. 60
10.1 EINEN ANRUF TÄTIGEN .............................................................................................................................. 60
10.2 ÜBER DAS KURZWAHLVERZEICHNIS ANRUFEN ................................................................................................. 60
10.3 ZULETZT GEWÄHLTE NUMMER ERNEUT WÄHLEN .............................................................................................. 61
10.4 EINEN ANRUF EMPFANGEN ........................................................................................................................ 61
10.5 WÄHREND EINES GESPRÄCHS EINEN ZWEITEN ANRUF TÄTIGEN ........................................................................... 61
10.6 ANNEHMEN EINES ZWEITEN ANRUFS WÄHREND EINES GESPRÄCHS ....................................................................... 62
10.7 EINEN ANRUF AUF HALTEN LEGEN ................................................................................................................ 62
10.8 WECHSEL VON EINEM GESPRÄCHSPARTNER ZUM ANDEREN (MAKELN) .................................................................. 63
10.9 VERBINDEN DES GESPRÄCHS AN EINE ANDERE NEBENSTELLE ............................................................................... 63
10.10 GLEICHZEITIGES GESPRÄCH MIT 2 INTERNEN UND/ODER EXTERNEN GESPRÄCHSPARTNERN (KONFERENZ) .................... 63
10.11 ABSCHALTEN DES MIKROFONS (STUMMSCHALTEN) ........................................................................................ 64
10.12 AUDIOLAUTSTÄRKE EINSTELLEN ................................................................................................................. 64
10.13 ANRUFE AN EINE ANDERE NUMMER UMLEITEN (SOFORTIGE UMLEITUNG) ............................................................ 64
10.14 EINSTELLEN DES RUFTONS ........................................................................................................................ 64
10.15 SPRACHE AUSWÄHLEN ............................................................................................................................ 65
10.16 MFV-SIGNALE SENDEN ........................................................................................................................... 65
11 ZUBEHÖR ................................................................................................................................................. 66
11.1 KOPFHÖRER ........................................................................................................................................... 66
11.2 KONFERENZMODUL .................................................................................................................................. 66
11.3 EHS-SCHNITTSTELLE ................................................................................................................................. 66
12 GEWÄHRLEISTUNG UND KLAUSELN .......................................................................................................... 67
12.1 SICHERHEITSHINWEISE .............................................................................................................................. 67
12.2 ERKLÄRUNGEN ZUR ERFÜLLUNG BEHÖRDLICHER BESTIMMUNGEN ........................................................................ 68
Die in diesem Dokument präsentierten Symbole und Beschriftungen sind vertraglich nicht bindend und
können ohne vorherige Warnung geändert werden.
Copyright© ALE International 2017
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