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3 DURING A CONVERSATION 26
3.1 MAKING A SECOND CALL DURING A CONVERSATION 26
3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 27
3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 27
3.4 TRANSFERRING A CALL 27
3.5 TRANSFER A CALL TO A VOICE MAIL 28
3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 28
3.7 PLACING A CALL ON HOLD (HOLD) 28
3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 29
3.9 INTRUSION INTO AN INTERNAL CONVERSATION 29
3.10 STORE A NUMBER 29
3.11 ADJUST AUDIO VOLUME 29
4 “MEET ME “ CONFERENCE 30
4.1 INITIATE A “MEET ME “ CONFERENCE 30
4.2 JOIN A “MEET ME “ CONFERENCE 30
5 SHARING 31
5.1 RECEIVING SUPERVISED CALL RINGING 31
5.2 ANSWERING THE GENERAL BELL 31
5.3 MANAGER/ASSISTANT FILTERING 31
5.4 CALL PICK-UP 31
5.5 OUTSIDE CALLS TO THE OPERATOR WILL RING ON YOUR TELEPHONE AND YOU CAN ANSWER THE CALL: 32
5.6 HUNTING GROUPS 32
5.7 CALLING AN INTERNAL CALLER ON HIS/HER PAGER 32
5.8 ANSWERING A CALL ON YOUR PAGER 32
5.9 CALLING A CALLER ON HIS/HER LOUDSPEAKER 33
5.10 SEND A VOICE MESSAGE COPY 33
5.11 SENDING A RECORDED MESSAGE TO A NUMBER OR A DISTRIBUTION LIST 33
5.12 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 34
4


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