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8 ACD: Agententelefon / Supervisor-
Telefon
8.1 Agententelefon
Eine Call-Center-Lösung sorgt für eine optimale Verteilung der Anrufe auf die Agenten und
berücksichtigt dabei Verfügbarkeit und Qualifikationen.
8.2 Agenten-Sitzung beginnen (Anmeldung) Agententelefon
Wählen Sie die ACD-Anwendung aus.
Anmeldung
Wählen Sie den Agenten aus und bestätigen Sie die Eingabe.
Abhängig von den auf dem Bildschirm angezeigten Angaben Passwort eingeben oder bestätigen.
Der Begrüßungsbildschirm der ACD-Anwendung wird angezeigt.
8.3 Begrüßungsbildschirm der ACD-Anwendung Agententelefon
4.02+ bedeutet: Gruppe Nr. 4,2 Anrufe in der Warteschlange,das Zeichen '+' zeigt an, dass die
maximale Kapazität der Warteschlange erreicht ist .
Status der
Warteschlangen
Nummer des
Agententelefons
Betriebszustand
des
Agententelefons
Name des Agententelefons
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