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ACD: Agent set/ Supervisor station
8039s
8029s
8019s
This feature is supported by the following deskphones
8.1 Agent set
A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
8.2 Open an agent session (login) Agent set
Select the ACD application.
Login
Select the agent and validate.
Depending the displayed information, enter your password or confirm.
ACD application welcome screen is displayed.
8.3 ACD application welcome screen Agent set
Name of the
agent set
Operating status
of the agent set
Number of the
agent set
Status of the
queues
4.02 means: group number 4 / 2 calls waiting / the + sign indicates that the queue capacity has been
reached.
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