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•Try connecting at a later time or another location.
Invalid SIM card
•Make sure that the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
•Make sure that the chip on your SIM card is not damaged.
•Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
•Make sure that you have dialled a valid number and have touched
Call.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure that you have not barred outgoing calls.
•Make sure that your phone is not in aeroplane mode.
My phone can't receive incoming calls
•Make sure that your phone is switched on and connected to a
network (check for overloaded or unavailable network).
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure that you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in aeroplane mode.
The caller’s name/number doesn't appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller may have concealed his name or number.
I can't find my contacts
•Make sure that your SIM card is not broken.
•Make sure that your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•Adjust the volume during a call by pressing the Volume up/down key.
•Check the network strength. Move to a location with stronger signal
strength.
•Make sure that the receiver, connector and speaker on your phone is clean.
I can't use the features described in the manual
•Check with your operator to make sure that your subscription
includes this service.
•Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be
dialled
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•Make sure that your SIM card contacts are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•Contact your network operator to check service availability.
I can't access my voicemail
•Make sure that your operator’s voicemail number is correctly entered
in "Voicemail number".
•Try later if the network is busy.
I can't send and receive MMS
•Check your phone storage as it might be full.
•Contact your network operator to check service availability and MMS
parameters.
