Manual Alcatel A3 Plus - 5011A (page 97 of 102) (English)

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The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume Up/Down

key.

• Check the network strength.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service.

• Make sure this feature does not require an ALCATEL accessory.

When I select a number from my contacts, the number cannot be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a foreign

country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save

the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability.

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in

"Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network operator to check service availability and check MMS

parameters.

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Alcatel A3 Plus - 5011A Manual

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