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Troubleshooting ..........................
Before contacting the service center you are advised to follow the instructions
below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may affect its
performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's
software. To access Updates, touch the Application tab from the Home
screen, then select Updates or touch Settings\About phone\Updates.
Touch
and the phone will search for the latest software. If you want to
update the system, touch the
button, and when that’s finished, touch
to complete the upgrade. Now your phone will have the latest version of the
software. You should turn on data connection or Wi-Fi before searching for
updates. Auto-check settings are also available. If you have chosen auto-
check, when the system discovers the new version, a dialog will pop up to
choose download or ignore, the notification will also appear in status bar.
Don't change your default storage location while FOTA is downloading or
updating to avoid errors in locating the correct update packages.
• Use Factory data reset and Mobile Upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the Power
key and the Volume up key at the same time when powered off). ALL User
phone data: contacts, photos, messages and files, downloaded applications
will be lost permanently. It is strongly advised to fully backup the phone data
and profile via Smart Suite before doing formatting and upgrading.
• Please pay attention that after Factory data reset is performed you may
be requested to enter Google account credentials* that were used on this
device before Factory reset. Otherwise you will not be able to use the device.
If you don’t remember your Google account credentials please complete
Google account recovery procedure. In case you don’t succeed in it - please
apply to authorized repair center, but remember that it will not be regarded
as warranty case.
* Applicable for Android OS versions starting from 5.1.
and carry out the following checks:
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