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• Make sure that the service of your SIM card is
available.
My phone can't make outgoing calls
• Make sure that you have dialled a valid number and
have touched Call.
• For international calls, check the country and area
codes.
• Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable.
• Check your subscription status with your operator
(credit, SIM card valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in aeroplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and
connected to a network (check for overloaded or
unavailable network).
• Check your subscription status with your operator
(credit, SIM card valid, etc.).
• Make sure that you have not forwarded incoming
calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in aeroplane mode.
The caller’s name/number doesn't appear when a call
is received
• Check that you have subscribed to this service with
your operator.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the
Volume key.
• Check the network strength. Move to a location with
stronger signal strength.
• Make sure that the receiver, connector and speaker on your
phone are clean.
I can't use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure that this feature doesn't require an Alcatel
accessory.
When I select a number from my contacts, the number
can't be dialled
• Make sure that you have correctly recorded the number
in your file.
