Manual Alcatel 3V - 5099U (page 47 of 49) (English)

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• Make sure that charging is carried out under normal conditions (0°C (32°F) to 40°C

(104°F))�

• When abroad, check that the voltage input is compatible�

• Check that the charging port is secured or it’s not damaged�

My phone can't connect to a network or "No service" is displayed

• Try connecting to the network by moving to another physical location�

• Verify the network coverage with your carrier in your current area�

• Check with your carrier that your SIM card is valid�

• Make sure your phone’s setting is not in airplane mode�

• If you are away from your carrier’s network, you may need to enable roaming in the

phone’s settings to connect to other network� Roaming charges may apply�

My phone can't connect to the internet

• Make sure that Cellular Data internet service is available in your wireless service

plan�

• Check your phone's settings� Make sure Cellular Data is enabled or Wi-Fi connected�

• Make sure that you are in a place with network coverage for cellular data or Wi-Fi

internet connection�

• Try connecting at a later time or another location�

Invalid SIM card

• Make sure that the SIM card has been correctly inserted (see "Inserting or removing

the SIM card")�

• Make sure that the chip on your SIM card is not damaged�

• Make sure that the service of your SIM card matches the network you’re on�

My phone can't make outgoing calls

• Make sure that you have dialed a valid number and have touched Call on your

phone�

• For international calls, check the country and area codes�

• Make sure that your phone is connected to a network, and the network is not

overloaded or unavailable�

• Check your subscription status with your carrier�

• Make sure that you have not barred outgoing calls�

• Make sure that your phone is not in airplane mode�

My phone can't receive incoming calls

• Make sure that your phone is switched on and connected to a network� Check for

overloaded or unavailable network�

• Check your subscription status with your carrier�

• Make sure that you have not forwarded incoming calls�

• Make sure that you have not barred certain calls�

• Make sure that your phone is not in airplane mode�

The caller’s name/number doesn't appear when a call is received

• Check that you have subscribed Caller ID service with your carrier�

• Your caller may have concealed his name or number�

I can't find my contacts

• Make sure that your SIM card is not broken�

• Make sure that your SIM card is inserted properly�

• Import all contacts stored in SIM card to phone�

The sound quality of the calls is poor

• Adjust the volume during a call by pressing the Volume up/down key�

• Check the network strength� Move to a location with stronger signal strength�

• Make sure that the receiver, connector or speaker on your phone is clean�

I can't use the features described in the manual

• Check with your carrier to make sure that your subscription includes this service�

• Make sure that this feature doesn't require any additional accessory�

When I select a number from my contacts, the number can't be dialed

• Make sure that you have correctly recorded the number in your file�

• Make sure that you have selected the country code when calling an international

number�

I can't add a contact

• Make sure that your SIM card contact list is not full; delete some files or save the

files to the phone�

My callers can't leave messages on my voicemail

• Contact your network carrier to check service availability�

• Set up your voicemail with your carrier, so that your caller can leave a message�

I can't access my voicemail

• Make sure that your carrier’s voicemail number is correctly entered in "Voicemail

number"�

• Try later if the network is busy�

I can't send and receive MMS

• Check your phone memory as it might be full�

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Alcatel 3V - 5099U Manual

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