Manual Alcatel 3T8 2020 - 9032 (page 45 of 50) (English)

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Troubleshooting ..................

Before contacting the service center, here are some

instructions to help you troubleshoot your device:

• For optimal operation, fully charge the battery.

• To improve the tablet’s performance, remove

unnecessary files or apps on your tablet.

• Update your tablet's software, go to Settings >

System > System updates.

• Reset your tablet via Erase all data (factory reset).

Touch Settings > System > Reset > Factory data

reset. Another method is to hold down the Power

key and the Volume up key at the same time when

your tablet is powered off. All your tablet data will be

lost permanently. It is strongly advised to fully back

up your tablet data before resetting.

and carry out the following checks:

My tablet can't be switched on or is frozen

• When the tablet can't be switched on, charge for

at least 20 minutes to ensure the minimum battery

power needed. Then switch it on again.

• When the tablet falls into a loop during power on

animation and the user interface can't be accessed,

press and hold the Power key to reset. This eliminates

any abnormal OS booting issues caused by third

party applications.

• If neither method is effective, reset the tablet by

pressing the Power key and the Volume up key at the

same time, selecting a language, and then selecting

Wipe data/Factory reset. Press the Volume key to

select, and press the Power key to confirm each

selection.

My tablet has not responded for several minutes

• If your tablet doesn’t respond, turn off your tablet by

pressing and holding the Power key until it turns off

and then restart it again.

• If your tablet has a removable battery, remove the

battery and reinsert it, then restart the tablet.

• If it still doesn't work, reset the tablet.

My tablet turns off by itself

• Check that your screen is locked when you are not

using your tablet, and make sure that the Power

key is not accidentally pressed while the screen is

unlocked.

• Check the battery charge level.

• If it still doesn't work, reset the tablet or update

software.

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Alcatel 3T8 2020 - 9032 Manual

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