Manual Alcatel 1V - 5001U (page 54 of 59) (English)

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• When the phone falls into a loop during power on

animation and the user interface can't be accessed,

press and hold the Power key to reset. This eliminates

any abnormal OS booting issues caused by third

party applications.

• If neither method is effective, reset the phone by

pressing the Power key and the Volume up key at the

same time, selecting a language, and then selecting

Wipe data/Factory reset. Press the Volume key to

select, and press the Power key to confirm each

selection.

My phone has not responded for several minutes

• If your phone doesn’t respond, turn off your phone

by pressing and holding the Power key until it turns

off and then restart it again.

• If your phone has a removable battery, remove the

battery and reinsert it, then restart the phone.

• If it still doesn't work, reset the phone.

My phone turns off by itself

• Check that your screen is locked when you are not

using your phone, and make sure that the Power

key is not accidentally pressed while the screen is

unlocked.

• Check the battery charge level.

• If it still doesn't work, reset the phone or update

software.

My phone can't charge properly

• Make sure that you are using the Alcatel charger that

comes with the phone.

• If your phone has a removable battery, make sure

that your battery is inserted properly and clean the

battery contact if it’s dirty. It must be inserted before

plugging in the charger.

• Make sure that your battery is not completely

discharged; if the battery power has been empty for

a long time, it may take around 20 minutes to display

the battery charging indicator on the screen.

• Make sure that charging is carried out under normal

conditions (0°C (32°F) to 40°C (104°F )).

• When abroad, check that the voltage input is

compatible.

My phone can't connect to a network or "No service"

is displayed

• Try connecting to the network by moving to another

physical location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try connecting at a later time if the network is

overloaded.

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Alcatel 1V - 5001U Manual

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