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24
TROUBLESHOOTING &WARRANTY
RESETTING THE SCANNER
If the scanner’s display locks up or stops operating properly,
you might need to reset the scanner.
CAUTION
This procedure clears all the information you have stored in the
scanner. Before you reset the scanner, try turning it off and on to see if
it begins working properly. Reset the scanner only when you are sure it
is not working properly.
Turn off the scanner.
While holding down and , turn on the scanner.
It takes about 1 second to initialize and
CLEAR
appears.
SERVICE ADDRESS & WARRANTY MATTERS
Alan Electronics GmbH provides special service partners for different
kind of products. If you should not be able to solve any problem with your
scanner, please contact our service Hotline first via phone or e-mail.
According to our experience, in most cases technical problems are
basing on interpretation problems of user manual or functions and can be
solved already by a simple phone call.
If a problem continues, please call the Hotline and ask for the correct
service address for this product. During the European 2 years warranty
period, products sold in Germany will be repaired (or exchanged) by our
service provider:
PST professional support technologies GmbH
Breitscheider Weg 117 a
D - 40885 Ratingen
Hotline: 01805 – 012204
(14 cents / minute, mobile up to
42 cents/minute from German networks)
e-mail
alan-service@ps-tech.de
Customers in other countries please contact the local distributor.
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