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Trouble-shooting
Before requesting service for this player, check the chart below for a possible cause of the problem you are experiencing.
Some simple checks or a adjustment on your part may eliminate the problem and restore proper operation.
Symptom (Common) Remedy
No power.
Play fails to start even when
PLAY is pressed.
Play starts but then stops
immediately.
No picture.
No sound.
Distorted sound.
Picture is distorted during rapid ad-
vance or rapid reverse.
No rapid advance (or rapid reverse
play.
No 4:3 (16:9) picture.
No on-screen display.
No operations can be performed
with the remote control unit.
No key operation (by the main unit
and/or the remote control unit) is
effective.
Insert the AC power plug securely into the power outlet.
Condensation has formed: wait about 1 to 2 hours to allow the
player to dry out.
This player cannot play a disc other than DVD, Video CD and
CD.
The disc may be dirty and may require cleaning.
Ensure that the disc is installed with the label side up.
Ensure that the equipment is connected properly.
Ensure that the input setting for the TV is "Video".
Ensure that the equipment is connected properly.
Ensure that the input setting for the TV and stereo system are
correct.
Adjust the master volume using the GUI screen for player
information.
The picture will be somewhat distorted at times: this is normal.
Some discs may have sections which prohibit rapid advance (or
rapid reverse.)
Choose the correct setup "TV Aspect" item which matches the TV
set used.
The "Off" setting is selected for "On-Screen Messages": select
"On".
Check the batteries are installed with the correct polarities (+ and -).
The batteries are exhausted: replace them with new ones.
Point the remote control unit at the remote control sensor and operate.
Operate the remote control unit at a distance of not more than 7 m
from the remote control sensor.
Remove the obstacles between the remote control unit and re-
mote control sensor.
Alternatively, press POWER to set the player to the standby mode,
disconnect the power plug and then re-connect it. (The player may
not be operating properly due to lightning, static electricity or some
other external factor.)
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