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TROUBLESHOOTING
PROBLEM RESOLUTION
Something seems off Always make sure that you have updated to the latest device software.
In the device menu, click update device.
Not able to connect to my device Make sure you have the detector within the range of 2-5 meters or
5-15 feet.
Make sure Bluetooth is enabled on your smartphone.
My app is not updated when
running in background mode
Open your phone settings and verify that the Airthings Wave App
is running in the background. You can usually nd this in the app
manager section of your phone settings.
Make sure you are in Bluetooth range periodically.
No response from glow signal First sync your data and then replace the batteries. We recommend AA
alkaline (LR6).
COMMON QUESTIONS
How does the Mold Risk indicator work?
The mold risk sensor uses an algorithm based on the temperature and humidity sensors to measure how fast
mold can grow under the current conditions. We have used the criteria for moisture control in buildings based
on ASHRAE standards (a global society advancing human well-being through sustainable technology for all
buildings).
What is the 7-day calibration period?
When rst pairing your Wave Mini you will see an alert showing the sensors are calibrating. While the temp
and humidity sensors work within minutes, the VOC sensor will calibrate itself over these days to adjust to
new environment.
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