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Install step missed
USB ports not enabled in the BIOS
Conflict with another camera driver capture device
Ulead Photo Express SE
Ulead Systems Photo Express SE
- Most of the problems associated with using the camera
have to do with the fact that the end-user accidentally skipped a step during
installation. Solution: Uninstall the camera, and reinstall it, making sure to follow
each step of the Quick Install Guide.
- Even after following the Quick Install Guide
completely, the camera still will not work. Go into the Device Manager and see if a
section called "Imaging Devices" is listed. If this section does not exist, check the
"Sound, Video, and Game Controllers" section to see if the camera is listed there.
If it is, then the problem is that the USB ports are not enabled in your BIOS. You
will need to enter BIOS and enable them. Then you will need to uninstall and
reinstall the camera in order to use it.
- If you have any other
camera installed on your computer, remove the camera and it's driver completely
from your system to avoid a driver conflict with another camera or capture device.
- Aiptek contracts with various companies to bundle
this software with our cameras. Beyond replacing a CD that may have a bad copy
of the software on it, we cannot help you either learn to use or troubleshoot each
of these pieces of software. Below are the links to each site that makes these
products:
http://www.ulead.com/pe/runme.htm
support@ulead.com
Tech Support: 310.523.9399
Hours: 8 a.m. to 5 p.m. Pacific Time, Monday through Friday
Troubleshooting
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