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Troubleshooting
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Symptom
Please remove the camera driver and other
related software and follow each installation step
to reinstall the camera.
If you have any other camera installed on your
computer, completely remove the camera and it's
driver from your system to avoid a driver conflict
with another camera or capture device.
When installing camera driver under Windows
98SE, you'll be asked to insert a 98SE CD-ROM.
Please follow the command to complete the
installation.
Please re-plug the camera to download images.
Please follow the operation steps:
Go to control panel. Double - click "Display". Click
on "Settings". Click on "Colors". Choose" High
Color" or "True Color".
Please follow the operation steps:
Go to control panel Double - click "Display". Click
on " Settings". Click on "Advanced". Click on
"Performance" or "Troubleshooting" Set the
"Hardware acceleration" from "Full" to "None”.
Change Band Filter to 50 Hz or 60 Hz.
Adjust focus.
Take pictures while there is adequate light.
Use editing tools such as Photoshop or
PhotoImpact to adjust image brightness.
Install Direct X 8.0 or above.
1. When installation step missed:
2. When conflict with another camera
driver capture device:
3. When unable to install driver:
4. When unable to download images:
5. Adjust VGA card when image color is
not fully saturated:
6. Please adjust the acceleration
function of VGA card when unable to
play images in Video Conferencing
mode or in AVI mode.
7. Noise appears on PC screen while
camera used as a video conferencing
camera.
8. Images are blurred.
9. Images are too dark.
10. AVI files can't be played back.
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