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“When I press on the keys, nothing happens”
tMake sure that the batteries are fitted in your cordless handset. If the Battery Level symbol on the
display shows ‘low’, put your handset back on a charging pod to charge.
“When I key in a number, it appears on the display, but I cannot make an external call”
tTry a different position for the base unit – somewhere higher if possible, or further away from other
electrical equipment.
“The phone does not ring”
tCheck that the base unit’s mains power adapter is plugged in and power is switched on.
tThe base unit needs mains power for normal operation of both the corded and cordless parts of
the phone.
tMake sure that you are using the telephone line cable that was supplied with your phone.
tMake sure that the ringer volume settings are not set to off. Increase the ringer volume settings.
“My call was cut off when I went out of range. Now I can’t use my handset.”
tMove the cordless handset closer to the base unit before you try to make a call again.
“There is interference and noise on the line”
tMove the cordless handset closer to the base unit, or to a different position.
tTry moving the base unit away from other electrical equipment, such as a television or a computer.
tYou’ll get the best reception if you place the base unit as high as possible. For example, in a two-
floor building, the first-floor landing is an ideal place.
“I hear ‘beeps’ from my handset while I’m on a call”
tYou may be moving out of range of the base unit. Move closer or your call may be cut off.
tCheck the Battery Level symbol on the display. If it’s low, recharge the batteries.
“The Caller Display feature isn’t working”
tYou need to subscribe to the Caller Line Identification service from your network service provider.
tThe caller may have withheld their number by dialling 141. Or they may be calling from a network
that does not transmit the caller’s number (e.g. if they are making international calls.)
“When I try to make a call, I hear busy tone”
tBecause it is a multi-handset system, check whether another handset is already on a call.
“The volume in the earpiece is low when I’m on a call”
tMake sure you’re holding the earpiece correctly over your ear.
tAdjust the volume using
on a cordless handset, or + on the base for the corded handset.
“I cannot store a phonebook entry”
tThe maximum number of 100 phonebook entries on a cordless handset, or 30 on the base, has been
reached. You must delete existing entries to make space for new ones.
17.3 Intercom and transfer
“I can’t transfer a call”
tMake sure that the other handset is in range of the base unit.
35


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