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Problem Possible solution
You cannot open the ap-
pliance door.
Make sure that a washing programme that ends with water
in tub, has been selected.
Make sure that the washing programme is finished.
Set the drain or the spin programme if there is water in the
drum.
Make sure that the appliance receives electrical power.
This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read carefully "Emer-
gency door opening".
Make sure that the Remote Start Mode is not activated. De-
activate it.
The message "Failed to
connect to your WiFi"
appears on the screen.
Check the wireless signal.
Check your home network and router.
Restart the router.
Contact your wireless service provider if there are further
problems with the wireless network.
The App cannot connect
to the appliance.
Check the wireless signal.
Check if your smart device is connected to the wireless net-
work.
Check your home network and router.
Restart the router.
Contact your wireless service provider if there are problems
with the wireless network.
The appliance, the smart device, or both, need to be con-
figured again because a new router has been installed or
the router configuration has been changed.
The App cannot fre-
quently connect to the
appliance.
Make sure that the wireless signal reaches the appliance.
Try to move the home router as near the appliance as pos-
sible or consider purchasing a wireless range extender.
Make sure the wireless signal is not disrupted by micro-
wave. Turn the microwave off. Avoid using the microwave
and the remote control at the same time.
The appliance makes an
unusual noise and vi-
brates.
Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
Make sure that the packaging and/or the transit bolts are
removed. Refer to "Installation instruction".
Add more laundry in the drum. The load may be too small.
The programme duration
increases or decreases
during programme exe-
cution.
The ProSense function is able to adjust the programme du-
ration according to the type and the laundry load size. Re-
fer to "The ProSense load detection" in "Daily Use" chap-
ter.
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