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Problem Possible solution
The display does not show
the wireless indicator .
Check the wireless signal.
Make sure that the wireless connection is on. Refer to paragraph "Configuring
the washing machine wireless connection" in "Wi-Fi - Connectivity setup"
chapter.
Check your home network and router.
Restart the router.
Contact your wireless service provider if there are further problems with the
wireless network.
The App cannot connect to
the appliance.
Check the wireless signal.
Check if your smart device is connected to the wireless network.
Check your home network and router.
Restart the router.
Contact your wireless service provider if there are problems with the wireless
network.
The appliance, the smart device, or both, need to be configured again be‐
cause a new router has been installed or the router configuration has been
changed.
The App cannot frequently
connect to the appliance.
Make sure that the wireless signal reaches the appliance. Try to move the
home router as near the appliance as possible or consider purchasing a wire‐
less range extender.
Make sure the wireless signal is not disrupted by microwave. Turn the micro‐
wave off. Avoid using the microwave and the remote control at the same time.
The display shows .
All buttons are inactive, ex‐
cept the the On/Off .
The appliance is downloading any available updates. Wait until the update
process is complete. If you deactivate the appliance during update, it resumes
when you activate the appliance again.
The appliance makes an un‐
usual noise and vibrates.
Make sure the levelling of the appliance is correct. Refer to "Installation in‐
struction".
Make sure that the packaging and/or the transit bolts are removed. Refer to
"Installation instruction".
Add more laundry in the drum. The load may be too small.
The programme duration in‐
creases or decreases during
programme execution.
The ProSense Technology is able to adjust the programme duration according
to the type and the laundry load size. Refer to "The ProSense Technology load
detection" in "Daily Use" chapter.
The washing results are not
satisfactory.
Increase the detergent quantity or use a different detergent.
Use special products to remove the stubborn stains before you wash the laun‐
dry.
Make sure that you set the correct temperature.
Decrease the laundry load.
Make sure that no other type of detergent has been poured the compartment
Salt
. In this case, refer to "Eliminating detergent or other additives from salt
compartment'.
Make sure that no salt has been poured in the compartment . If it hap‐
pens, run a rinse cycle or run the washing cycle again.
ENGLISH 51
51


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