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Problem Possible cause Remedy
The diameter of the bottom
of the cookware is too small
for the zone.
Use cookware with correct
dimensions.
Refer to “Technical informa-
tion” chapter.
The cookware does not cov-
er the cross / square.
Cover the cross / square
fully.
and a number come on.
There is an error in the hob. Disconnect the hob from the
electrical supply for some
time. Disconnect the fuse
from the electrical system of
the house. Connect it again.
If comes on again, speak
to an Authorised Service
Centre.
comes on.
The electrical connection is
incorrect. The supply voltage
is out of range.
Speak to a qualified electri-
cian to check the installation.
comes on.
There is an error in the hob
because a cookware boiled
dry. Automatic Switch Off
and the overheating protec-
tion for the zones operate.
Deactivate the hob. Remove
the hot cookware. After ap-
proximately 30 seconds, acti-
vate the zone again. If the
cookware was the problem,
the error message goes out.
Residual heat indicator can
stay on. Let the cookware
become sufficiently cool.
Check if your cookware is
compatible with the hob.
Refer to “Hints and tips”
chapter.
comes on.
The cooling fan is blocked. Check if objects block the
cooling fan. If comes on
again, speak to an Author-
ised Service Centre.
comes on.
The electrical connection is
incorrect. The hob is con-
nected only to one phase.
Speak to a qualified electri-
cian to check the installation.
Refer to the connection dia-
gram.
7.2 If you cannot find a
solution...
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre. Give the
data from the rating plate. Give also
three digit letter code for the glass
ceramic (it is in the corner of the glass
surface) and an error message that
comes on. Make sure, you operated the
hob correctly. If not the servicing by a
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