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Guarantee conditions
Service & spare parts
Standard guarantee conditions
We, AEG-Electrolux, undertake that if within 24 months of the date of the purchase this AEG-Electrolux appliance or any
part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our discretion repair or
replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
• The appliance has been correctly installed and used only on the electricity or gas supply stated on the rating plate.
• The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer's operating
and maintenance instructions.
• The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised
by us.
• All service work under this guarantee must be undertaken by an authorised AEG-Electrolux service agent.
Any appliance or defective part replaced shall become the Company's property.
• This guarantee is in addition to your statutory and other legal rights.
• Home visits are made between 8.30am and 5.30pm Monday to Friday.
Visits may be available outside these hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
• Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or
removable parts of glass or plastic.
• Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside your
country of residence.
• Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.
• Products of AEG-Electrolux manufacture which are not marketed by AEG-Electrolux.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home subject to
the following qualifications:
• The guarantee starts from the date you first purchased your product.
• The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use
for this brand or range of products.
• This guarantee relates to you and cannot be transferred to another user.
• Your new home is within the European Community (EC) or European Free Trade Area.
• The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal
household.
• The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them details of your new home.
They will then ensure that the local Service Organisation is aware of your move and able to look after you and your
appliances.
France Senlis +33 (0) 3 44 62 29 29
Germany Nürnberg +49 (0) 800 234 7378
Italy Pordenone +39 (0) 800 117511
Sweden Stockholm +46 (0) 8 672 5360
UK Slough +44 (0) 1753 219899
If you wish to purchase spare parts or require an engineer, contact your local authorised service agent.
The telephone number can be obtained from the operator.
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