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Problem Possible cause/Solution
The machine does not empty and/or does not
spin:
The drain hose is squashed or kinked. « Cannot
drain the water. Please check that the filter
is clean and then press button START/
PAUSE »
Check the drain hose connection.
The drain filter is clogged. « Cannot drain the
water. Please check that the filter is clean
and then press button START/PAUSE »
Clean the drain filter.
An option or a programme that ends with the
water still in the tub or a that eliminates all the
spinning phases has been selected.
Select the draining or the spinning pro-
gramme.
The laundry is not evenly distributed in the
drum.
Redistribute the laundry.
There is water on the floor:
Too much detergent or unsuitable detergent
(creates too much foam) has been used.
Reduce the detergent quantity or use anoth-
er one.
Check whether there are any leaks from one of
the inlet hose fittings. It is not always easy to
see this as the water runs down the hose; check
to see if it is damp.
Check the water inlet hose connection.
The drain or the inlet hose is damaged.
Replace it with a new one.
The cap on the emergency emptying hose has
not been replaced or the filter has not been
properly screwed in after cleaning action.
Refit the cap on the emergency emptying
hose or screw the filter fully in.
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has
been used.
Increase the detergent quantity or use an-
other one.
Stubborn stains have not been treated prior to
washing.
Use commercial products to treat the stub-
born stains.
The correct temperature was not selected.
Check if you have selected the correct tem-
perature.
Excessive laundry load.
Reduce the laundry load.
What to do if…
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