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Problem Possible cause/Solution
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has
been used.
Increase the detergent quantity or use an-
other one.
Stubborn stains have not been treated prior to
washing.
Use commercial products to treat the stub-
born stains.
The correct temperature was not selected.
Check if you have selected the correct tem-
perature.
Excessive laundry load.
Introduce into the drum less laundry.
The door will not open:
The programme is still running.
Wait the end of washing cycle.
The door lock has not been released.
Wait until the door symbol 9.5 has gone off.
There is water in the drum.
Select drain or spin programme to empty out
the water.
The machine vibrates or is noisy:
The transit bolts and packing have not been re-
moved.
Check the correct installation of the appli-
ance.
The support feet have not been adjusted
Check the correct levelling of the appliance.
The laundry is not evenly distributed in the
drum.
Redistribute the laundry.
Maybe there is very little laundry in the drum.
Load more laundry.
Spinning starts late or the machine does not
spin:
The electronic unbalance detection device has
cut in because the laundry is not evenly distrib-
uted in the drum. The laundry is redistributed
by reverse rotation of the drum. This may hap-
pen several times before the unbalance disap-
pears and normal spinning can resume. If, after
some minutes, the laundry is still not evenly
distributed in the drum, the machine will not
spin.
Redistribute the laundry.
The load is too small.
Add more items, redistribute the load man-
ually and then select the spinning pro-
gramme.
28
What to do if…
28


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