30
GB
Guarantee/Customer Service
Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the greatest of care.
However, a defect may still occur. Our consumer services
department will repair this upon request, either during or
after the guarantee period. The service life of the appliance
will not, however, be reduced as a result.
This declaration of guarantee terms is based on European
Union Directive 99/44/EC and the provisions of the Civil
Code. The statutory rights that the consumer has under this
legislation are not affected by this declaration of guaran-
tee terms.
This declaration does not affect the vendor's statutory war-
ranty to the end user. The appliance is guaranteed within
the context of and in adherence with the following terms:
1. In accordance with provisions laid down in paragraphs
2 to 15, we will remedy free of charge any defect that
occurs within 24 months from the date the appliance
is delivered to the first end user.
These guarantee terms do not apply in the event of
use for professional or equivalent purposes.
2. Performing the guarantee means that the appliance is
returned to the condition it was in before the defect
occurred. Defective parts are replaced or repaired.
Parts replaced free of charge become our property.
3. So as to avoid more severe damage, the defect must
be brought to our attention immediately.
4. Applying the guarantee is subject to the consumer
providing proof of purchase showing the purchase
and/or delivery date.
5. The guarantee will not apply if damage caused to del-
icate parts, such as glass (vitreous ceramic), synthetic
materials and rubber, is the result of inappropriate
use.
6. The guarantee cannot be called on for minor faults
that do not affect the value or the overall reliability
of the appliance.
7. The statutory warranty does not apply when defects
are caused by:
a chemical or electrochemical reaction caused by
water,
abnormal environmental conditions in general,
unsuitable operating conditions,
contact with harsh substances.
8. The guarantee does not apply to defects due to trans-
port which have occurred outside of our responsibili-
ty. Nor will the guarantee cover those caused by inad-
equate installation or assembly, lack of maintenance
or failure to respect the assembly instructions or
directions for use.
9. Defects that result from repairs or measures carried
out by people who are not qualified or expert or
defects that result from the addition of non-original
accessories or spare parts are not covered by the guar-
antee.
10. Appliances that are easy to transport may be delivered
or sent to the consumer services department. Home
repairs are only anticipated for bulky appliances or
built-in appliances.
11. If the appliances are built-in, built-under, fixed or
suspended in such a way that removing and replacing
them in the place where they are fitted takes more
than half an hour, the costs that result therefrom will
be charged for. Connected damage caused by these
removal and replacement operations will be the
responsibility of the user.
12. If, during the guarantee period, repairing the same
defect repeatedly is not conclusive, or if the repair
costs are considered disproportionate, in agreement
with the consumer, the defective appliance may be
replaced with another appliance of the same value.
In this event, we reserve the right to ask for a finan-
cial contribution calculated according to the length
of time it has been used.
13. A repair under guarantee does not mean that the
normal guarantee period will be extended nor that a
new guarantee period begins.
14. We give a twelve month guarantee for repairs, limited
to the same defect.
15. Except in the event where liability is legally imposed,
this declaration of guarantee terms excludes any
compensation for damage outside the appliance for
which the consumer wishes to assert his rights. In the
event of legally admitted liability, compensation will
not exceed the purchase price paid for the appliance.
These guarantee terms are only valid for appliances pur-
chased and used in Belgium. For exported appliances, the
user must first make sure that they satisfy the technical
conditions (e.g.: voltage, frequency, installation instructions,
type of gas, etc.) for the country concerned and that they
can withstand the local climatic and environmental condi-
tions. For appliances purchased abroad, the user must first
ensure that they meet the qualifications required in
Belgium. Non-essential or requested adjustments are not
covered by the guarantee and are not possible in all cases.
Our consumer services department is always at your dispos-
al, even after the guarantee period has expired.
N/AE/32-1. (07.)
