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Troubleshooting
Before sending the machine to the Customer Services, use the following table to check whether you can rectify the fault
yourself.
Fault Possible cause Solution
The power supply light
does not light
No power supply
WARNING: Before troubleshooting, switch the player off.
Put the mains plug in correctly, if necessary, check the socket is
working with another appliance.
No power supply/ mains switch
switched off
Switch the player on by the mains switch (Fig. 2/14).
No image displayed on
screen
Video cable not correctly connected
WARNING: Before troubleshooting, switch the player off.
Check the correct fi t of the Video cable „Connecting the Video cable“.
Make sure that the jacks are tightly in the sockets.
No DVD/CD inserted Insert a CD/DVD.
DVD/CD not compatible
Use only compatible media (see Technical data“).
DVD/CD incorrectly placed in
CD/DVD-tray
Turn the CD/DVD around.
CD/DVD is dirty
Clean the CD/DVD around „Handling CD/DVD“.
CD/DVD is damaged Use a different CD/DVD.
Incorrect settings Check the settings of your DVD-Player.
The child lock system is activated
Deactivate the child lock „Parental“.
The wrong TV mode has been se-
lected (no P-SCAN-capable playback
device).
Press the STEP/P-SCAN button (Fig. 3/33) to change the TV
mode (Only possible in stop mode).
„bad“ appears in the
display
DVD/CD not compatible
Use only compatible media (see Technical data“).
DVD/CD incorrectly placed in
CD/DVD-tray
Turn the CD/DVD around.
CD/DVD is dirty
Clean the CD/DVD around „Handling CD/DVD“.
CD/DVD is damaged Use a different CD/DVD.
No response when
pressing button
Power supply problem or static
charging of appliance
Switch off the main switch and pull out the mains plug. Insert the
mains plug into the socket and switch the player on again.
No sound Audio cable not connected
WARNING: Before troubleshooting, switch the player off.
Video plug for transmission of the Video signal, you must use and
Audio cable in addition to the Video cable „Connecting the Audio
cable“.
Amplifi er switched off If you use an amplifi er for Audio output: check whether the amplifi er
is switched on.
Incorrect settings Check the settings of your DVD-Player.
Volume on the DVD player turned
down.
Increase the volume by pressing the VOL+ key (Fig. 3/13).
The remote control does
not work
wrong direction The remote control is not pointed towards the DVD-Player.
too far away Make sure that the remote control is not further than
5 m away from the player.
Batteries empty
Replace the batteries in the remote control „Remote control battery
installation“.
DVD cannot be played DVD has not been fi nalized Use a fi nalized DVD.
Troubleshooting
DVD4612HC_GB.indd 67DVD4612HC_GB.indd 67 14.09.2007 14:45:14 Uhr14.09.2007 14:45:14 Uhr
67


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