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13. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
13.1 What to do if...
Problem Possible cause Remedy
You cannot activate the ap‐
pliance.
The appliance is not connec‐
ted to an electrical supply or
it is connected incorrectly.
Check if the appliance is cor‐
rectly connected to the elec‐
trical supply.
You cannot activate the ap‐
pliance.
The fuse is blown. Make sure that the fuse is
the cause of the malfunction.
If the fuse is blown again
and again, contact a quali‐
fied electrician.
You cannot activate or oper‐
ate the hob.
You touched 2 or more sen‐
sor fields at the same time.
Touch only one sensor field.
You cannot activate or oper‐
ate the hob.
STOP+GO function oper‐
ates.
Refer to "Hob - Daily use"
chapter.
You cannot activate or oper‐
ate the hob.
There is water or fat stains
on the control panel.
Clean the control panel.
An acoustic signal sounds
and the hob deactivates.
An acoustic signal sounds
when the hob is deactivated.
You put something on one or
more sensor fields.
Remove the object from the
sensor fields.
The hob deactivates. You put something on the
sensor field .
Remove the object from the
sensor field.
Residual heat indicator does
not come on.
The zone is not hot because
it operated only for a short
time.
If the zone operated suffi‐
ciently long to be hot, speak
to an Authorised Service
Centre.
Automatic Heat Up function
does not operate.
The zone is hot. Let the zone become suffi‐
ciently cool.
Automatic Heat Up function
does not operate.
The highest heat setting is
set.
The highest heat setting has
the same power as the func‐
tion.
The heat setting changes
between two levels.
Power management function
operates.
Refer to "Hob - Daily use"
chapter.
The sensor fields become
hot.
The cookware is too large or
you put it too near to the
controls.
Put large cookware on the
rear zones if possible.
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