Manual AEG AX71-304GY (page 19 of 163) (English, German, Dutch, French, Italian, Portuguese, Spanish, All languages)

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The air purifier is

running but the air

quality does not

improve

If in SMART mode, closely monitor the difference in

air quality levels within the Wellbeing App for next 20

minutes – if you do not see any improvement of the

air quality values in the Wellbeing App during this

period then follow the step below.

Change to MANUAL mode and adjust the fan speed

to a higher level to see if this helps resolve the issue.

If you still do not see any improvement, please try the

step below.

Try and close any open doors OR windows to the

outside of the room and rerun the unit at the highest

fan speed for 20 minutes. If this resolves the issue,

we recommend that you operate the unit in this

sealed environment as much as possible, till the air

quality outside (or in other rooms) is also at a good

level.

If the unit is placed in

a room larger t h a n

the recommended

size, it will take longer

for the air quality to

improve – please be

patient and maintain

the unit at the highest

speed feasible.

The unit comes with

multiple filters –

please ensure you

have the appropriate

filters to tackle the

pollutant you seek to

remove.

The air purifier

produces or emits

a strange smell

The first time you run the unit, you may perceive a

plastic, glue or paint smell – especially near the air

outlet grill – this is unavoidable in some cases (like

the ‘new car smell’) but should disappear quickly.

If you perceive a burning smell, please disconnect the

unit and contact AEG authorized service center for

further support.

Always ensure that

the filters are

covered in

appropriate

packaging while

stored away

between uses.

I am unable to

onboard the air

purifier to the App

If you are unable to onboard the unit and connect it

to the Wellbeing App after a couple of attempts

following the steps in the Wellbeing App and FAQ,

then the best course of action is to contact an AEG

authorized service center for support.

The WiFi chip in the

unit operates only at

2.4Ghz so please

ensure your home

WiFi is operating at

this bandwidth.

I have another

issue not listed

here OR none of

the above steps

have helped

resolve the

issue

You can search for more troubleshooting and FAQ

guides on our website OR the Wellbeing App under

the product information pages, or directly contact

AEG authorized service center for support. Thank

you!

Please have at hand

the unit’s PNC and

SERIAL number.

www.aeg.com

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AEG AX71-304GY Manual

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