36
Service
In the "Rectifying faults" section a number of malfunctions are listed that you can rectify
yourself Look there first if a fault occurs.
Is it a technical fault?
If so, please contact your customer service centre. (You will find ad-dresses and telephone
numbers in the section "Customer Service Centres".)
Always prepare in advance for the discussion. This will make diagnosis of the problem easier
and also make it easier to decide if a customer service visit is necessary:
Please make a note of the following information as accurately as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
Prior to the telephone call it is important that you make a note of the following appliance
code numbers that are given on the rating plate:
• model description,
• PNC code (9 digits),
• S No code (8 digits).
We recommend that you record the code numbers here so that you always have them to
hand:
Model: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PNC: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
S-No.: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When do you incur costs even during the warranty period?
• if you could have remedied the fault yourself using the fault table (see section "Rectifying
faults"),
• if the customer service technician has to make several journeys because he was not
provided with all the relevant information before his visit and therefore, forexample, has
to fetch spare parts. These multiple trips can be avoided if you prepare your phone call as
described above.
