Timewave address is:
Timewave Technology Inc.
501 W. Lawson Ave.
ST. Paul, MN 55117 USA
Attn. Service
RMA # ????????? obtain by telephone or email from Timewave)
We will need YOUR street address for UPS return - be sure to send it. Please
include your daytime telephone number in case we need to contact you for further
information.
UPS Surface (Brown Label) takes 5-6 days, Blue takes 2-3 days. Red is an
overnight service and is expensive. Send the PK-232 in a way that it can be
traced if we cannot verify receipt of shipment. We suggest UPS or insured
postal shipment.
If the PK-232 is still under the original owner's warranty, Timewave will pay the
cost of the return shipment to you. The current policy is that it will be
returned UPS Brown. If the owner wishes to PK-232 to be returned Blue, Red or by
other overnight service he must furnishes the return cost for the method he
selects.
If the PK-232 is out of warranty, it will be returned by UPS Brown COD unless:
1) It was received UPS Blue/Red in which case it will go back UPS Blue COD, or
2) If you designate billing to VISA or MASTERCARD or American Express, or 3) you
prepay the service charges with a personal check, or 4) you specify some other
method of return.
Typically, we will service the product in five to ten working days after it has
arrived at Timewave if we have all the facts. If we must call you, it may take
longer. PLEASE include a letter stating the problem and where you can be
reached by telephone. If you can be reached by phone in the evening on the East
Coast, let us know the number. Our current rate for non-warranty service of the
PK-232 is a flat rate of $75 which includes return shipping. Timewave is not
responsible for damage such as caused by lightning, nonprofessional alterations,
poor storage/handling, etc. We will make note of any shipping damage upon
receipt. See the inside back cover for Warranty information.
Should your warranty card not be on file at Timewave, you need to send the proof
of purchase date to receive warranty service. Typically a copy of your bill of
sale from an Timewave dealer will suffice.
The warranty is for the original owner only and is not transferable.
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