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Adyen Recurring payments Manual

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Recurring payments
manual
Version: 2.30
Copyright (c) Adyen B.V. 2014
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Recurring payments manual
1. Introduction ................................................................................................................................................ 6!
2. What is a recurring contract? .................................................................................................................... 7!
2.1. Recurring vs One-Click ................................................................................................................................................................................. 7!
2.2. Standard workflow ....................................................................................................................................................................................... 7!
3. Creating a recurring contract ................................................................................................................... 8!
4. Retrieving the recurring contract details ................................................................................................ 9!
4.1. listRecurringDetails request .......................................................................................................................................................................... 9!
4.2. listRecurringDetails response ....................................................................................................................................................................... 9!
4.3. tokenLookup service ................................................................................................................................................................................... 10!
5. Submitting a recurring transaction ........................................................................................................ 11!
5.1. Payment request ........................................................................................................................................................................................ 11!
5.1.1. One-Click payments ................................................................................................................................................................................. 11!
5.1.2. Recurring payments ................................................................................................................................................................................. 11!
5.2. Payment response ..................................................................................................................................................................................... 12!
6. Updating stored details ........................................................................................................................... 13!
7. Disabling a recurring contract ................................................................................................................ 14!
7.1. Disable request .......................................................................................................................................................................................... 14!
7.2. Disable response ........................................................................................................................................................................................ 14!
8. Supported payment methods ................................................................................................................. 15!
8.1. card .............................................................................................................................................................................................................. 15!
8.2. directdebit_NL – to be deprecated 1
st
August 2014 ............................................................................................................................... 15!
8.3. elv – to be deprecated 1
st
August 2014 ................................................................................................................................................... 15!
8.4. directEbanking ............................................................................................................................................................................................ 15!
8.5. giropay ......................................................................................................................................................................................................... 15!
8.6. iDEAL ............................................................................................................................................................................................................ 15!
8.7. paypal .......................................................................................................................................................................................................... 16!
8.8. SEPA Direct Debit ....................................................................................................................................................................................... 16!
9. Account Updater ....................................................................................................................................... 17!
9.1. Requesting updates on stored cards ....................................................................................................................................................... 17!
9.2. Responses to update requests ................................................................................................................................................................. 18!
9.3. Using the updated details ......................................................................................................................................................................... 19!
10. FAQ ........................................................................................................................................................... 20!
Appendix A: TEST and LIVE URLs ................................................................................................................. 21!
Appendix B: Complete workflow example ................................................................................................ 22!
Step 1: First initial recurring payment ............................................................................................................................................................. 22!
Step 2: listRecurringDetails for a shopper ........................................................................................................................................................ 22!
Step 3: Subsequent payment ........................................................................................................................................................................... 23!
Step 4: Storing a second recurring detail ....................................................................................................................................................... 24!
Step 5: Second subsequent payment ............................................................................................................................................................. 25!
Appendix C: REST example of a listRecurringDetails request and response ........................................... 27!
Appendix D: REST example of a recurring payment request and response .......................................... 28!
Appendix E: SOAP example for updating stored details .......................................................................... 29!
Appendix F: REST example for updating stored details ........................................................................... 30!
Appendix G: SOAP example of a disable recurring contract request and response ............................ 31!
Appendix H: REST example of a disable recurring contract request and response ............................. 32!
Appendix I: SOAP account updater request and response using card data .......................................... 33!
Appendix J: SOAP account updater request and response using token data ....................................... 34!
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Appendix K: Sample Account Updater batch file ...................................................................................... 35!
Appendix L: SOAP tokenLookup request and response ........................................................................... 36!
Appendix M: SOAP listRecurringDetails response with updated expiry date ......................................... 37!
Appendix N: REST listRecurringDetails response with updated expiry date .......................................... 38!
Appendix O: SOAP listRecurringDetails response with updated card information ............................... 39!
Appendix P: REST listRecurringDetails response with updated card information ................................. 40!
Appendix Q: SOAP payment request with updated expiry date ............................................................. 41!
Appendix R: REST payment request with updated expiry date .............................................................. 42!
Appendix S: SOAP payment request with new card details .................................................................... 43!
Appendix T: REST payment request with new card details ..................................................................... 44!
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Changelog
Version
Date
2.30
2014-09-04
2.29
2012-10-03
2.28
2012-05-08
2.27
2012-01-10
2.26
2011-12-06
2.25
2011-11-22
2.24
2011-08-31
2.23
2011-08-22
2.22
2011-08-03
2.21
2011-06-14
2.20
2011-04-08
2.19
2010-10-27
2.18
2010-09-17
2.17
2010-08-05
2.16
2010-07-13
2.15
2010-05-18
2.14
2010-04-19
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Recurring payments manual
Audience
This is a technical manual aimed at IT personnel involved in integrating merchants' systems with those at Adyen.
The latest version of this document is available here:
https://www.adyen.com/home/support/manuals.html
General tips/warnings
Defensive Programming
Adyen strongly recommends the use of “defensive programming” when integrating with the Adyen Services. This implies that
automated decisions programmed into your systems should be defaulted to non-delivery of products and services. In other words,
program your systems to only deliver products and/or services after receiving an explicit authorisation of the requested payment
and NOT to deliver in situations where an explicit rejection is not received.
Feedback
You can provide feedback about this document by sending an email to the following address:
support@adyen.com
We appreciate your comments.
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Recurring payments manual
1. Introduction
The purpose of this manual is to enable you to create and submit recurring payments to the Adyen Payment System. Recurring
payments re-use payment details, previously stored by the shopper, to complete the payment.
In the following chapters we cover how you can:
• Create a recurring contract using an initial payment
• Retrieve the recurring contracts for a shopper
• Submit a recurring transaction
• Update stored details
• Deactivate a recurring contract or detail
• Submit Account Updater requests
Recurring payments are not enabled by default. Please contact the Adyen Support Team (support@adyen.com) if you would like to
start processing recurring payments.
This document is an addendum to the Adyen Merchant Integration Manual and will reference, without citation, concepts explained
there. The latest version of the Integration manual can be found here
https://www.adyen.com/home/support/manuals.html
Please note that API calls to Adyen may change, and are based on our WSDLs, listed in Appendix A.
To submit Recurring Payment requests you must supply authentication credentials. The username is
ws@Company.[YourCompanyAccount] and you set the password for this user in the Adyen Customer Area (CA) under “Settings” →
“Users”.
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2. What is a recurring contract?
A recurring contract is a set of one or more recurring payment details linked to a unique shopper on your merchant account. The
contract is identified using the shopperReference and merchantAccount fields which are specified as part of the payment session, for
Hosted Payment Pages (HPP) or the payment request for Direct API.
The recurring details each have a unique 16 digit reference number called the recurringDetailReference. A recurring detail reference
number can be used in place of the actual payment details to submit a payment to the system.
Please note, the default recurring behaviour is for recurring contracts to be established and used within a single merchant
account. However, your account can be configured to allow you to use stored details across all merchant accounts associated with
your company account. Please contact the Adyen Support Team (support@adyen.com) if you would like to have this feature
enabled on your account.
2.1. Recurring vs One-Click
One-Click functionality gives the shopper the option to store their payment details with the merchant, within the Adyen environment.
The shopper makes this choice during their first payment by checking a checkbox.
For card payments, One-Click differs from Recurring as follows:
• The shopper chooses whether their card data can be stored or not.
• For subsequent transactions, the shopper is always present and must supply their card's security code (CVC/CVV).
One-Click has the advantage of ensuring full card authorisation takes place for each payment, including card security code checks
and 3D secure, if applicable, with the potential disadvantage that the shopper must be present for all payments.
2.2. Standard workflow
The usual workflow is as follows:
1. Create your recurring contract by performing an initial Payment with the additional fields defined in section 3, ensuring that
you store the shopperEmail, shopperReference, and the recurringContract fields in your system for later use.
If you receive a successful AUTHORISATION notification for the payment then you know the recurring contract has been
created. You do not receive the recurringDetailReference at this time and need do nothing more in our system.
2. When you're ready to process a subsequent payment, set the value of the selectedRecurringDetailReference to either:
1. The recurringDetailReference returned from the list of all stored recurring details based on the shopperReference
provided in step 1.
2. The word “LATEST”, which uses the most recently stored recurring detail.
Set other fields as per section 5, taking into account the recurringContract value that was set in step 1.
If the subsequent payment is successful you will receive an AUTHORISATION notification with success=”true”.
Please refer to section 8 for the list of supported payment methods.
Please refer to Appendix B for sample requests & responses for an entire workflow.
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3. Creating a recurring contract
The payment session is set up like a regular payment. There are two previously optional fields that become compulsory and one new
field that needs to be provided in the payment session form.
• shopperEmail (required)
The shopper's email address.
• shopperReference (required)
An ID that uniquely identifies the shopper.
• recurringContract (required)
The type of recurring contract to be used. One of:
o ONECLICK
The shopper opts in to storing their card details for future use. The shopper is present for the subsequent
transaction, for cards the security code (CVC/CVV) is required.
o RECURRING
Payment details are stored for future use. For cards, the security code (CVC/CVV) is not required for subsequent
payments.
o ONECLICK, RECURRING
Payment details are stored for future use. This allows the use of the stored payment details regardless of whether
the shopper is on your site or not.
<input type="hidden" name="shopperEmail" value="gras.shopper@somewhere.org" />
<input type="hidden" name="shopperReference" value="grasshopper52" />
<input type="hidden" name="recurringContract" value="RECURRING" />!
Please refer to Appendix C of the Adyen Integration Manual for details on how to include these values in the signature.
Please note:
• The details will only be stored, and the recurringDetailReference created, if the payment is successful.
• Shoppers are uniquely identified using the shopperReference parameter. It is very important that shoppers are securely
logged in on your site and that the shopperReference parameter cannot be modified by the shopper.
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4. Retrieving the recurring contract details
When you want to submit a recurring payment, you may choose to query the Adyen system to return any stored payment details.
This is done by submitting a request to the listRecurringDetails action.
4.1. listRecurringDetails request
The request has the following fields:
• merchantAccount
Your merchant account.
• shopperReference
Your unique ID for the shopper. This shopperReference must be the same as the shopperReference used in the initial
payment.
• recurring
o contract
This should be the same value that was submitted using recurringContract in the payment where the recurring
contract was created. However, if “ONECLICK,RECURRING” was specified initially, then this field should be either
“ONECLICK” or “RECURRING” depending on whether or not you want the shopper to enter their card's security
code. Please refer to section 3 for more information.
Please refer to Step 2 of Appendix B for a SOAP example of a listRecurringDetails request and response.
Please refer to Appendix C for a REST example of a listRecurringDetails request and response.
4.2. listRecurringDetails response
The response will be a result with a list of zero or more details containing:
• recurringDetailReference
The unique reference the details are stored under.
• variant
The payment method, such as “mc”, “visa”, “ideal”, “paypal”.
• creationDate
The date when the recurring details were created.
The recurring contracts are stored in the same object types that were used to submit the initial payment. Depending upon the
payment method, one or more fields may be blank or incomplete, for example CVC for card. Only one of the details below will be
returned per detail block, the others will be nil. For wallets (Paypal, Moneybookers/Skrill, Neteller) there is not a detail block.
• card
A container for credit card data. This contains the following items:
o expiryMonth
The expiration date's month written as a 2-digit string, padded with 0 if required, for example 03 or 12.
o expiryYear
The expiration date's year written in full, for example 2008.
o holderName
The card holder's name as embossed on the card.
o number
The card number. Only the last 4 digits of the card number are returned.
o cvc
The card validation code. This is the CVC2 code (for MasterCard), CVV2 (for Visa) or CID (for American Express).
The value will always be empty because it is not stored.
• Elv – deprecated 1
st
August 2014
A container for elv data with the following fields:
o bankLocation
The city in which the bank (branch) is located.
o bankName
The name of the bank.
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o bankLocationId
The location ID (Bankleitzahl) of the bank.
o accountHolderName
The name of the account holder.
o bankAccountNumber
The account number (Kontonummer).
• bank
A container for bankAccount data with the following fields:
o bankAccountNumber
The account number.
o bankLocationId
The location id of the bank. The field will be nil in most cases.
o bankName
The name of the bank.
o bic
The unique identification code for both financial and non-financial institutions. The field will be nil in most cases.
o countryCode
The country of the bank details.
o iban
The IBAN. The field will be nil in most cases.
o ownerName
The account holder name.
Caching of the recurring details for a shopper is encouraged, however, please keep in mind that if the stored details are updated, the
recurringDetailReference for that detail will change and the cached entry should be invalidated.
Please refer to Step 2 of Appendix B for a SOAP example of a listRecurringDetails request and response.
Please refer to Appendix C for a REST example of a listRecurringDetails request and response.
4.3. tokenLookup service
In addition to the listRecurringDetails action, Adyen also offers the tokenLookup action which provides the ability to check the entered
card details to see if there is another stored token that has the same card details on file. This is currently only available via a SOAP
request.
Please refer to Appendix L for a SOAP tokenLookup API request and response.
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5. Submitting a recurring transaction
You can submit a recurring payment using a specific recurringDetails record or by using the last created recurringDetails record. The
request for the recurring payment is done using a paymentRequest.
5.1. Payment request
You can submit a recurring payment by calling the authorise action on the Payment service with a paymentRequest. However, a One-
Click payment session is set up like a regular payment and these additional fields are not required. Please refer to section 3.1 for
more information on setting up the payment.
5.1.1. One-Click payments
The paymentRequest is set up like a regular payment with a couple of differences:
• card
The container for card data. This should contain the following items:
o expiryMonth
The field should be null.
o expiryYear
The field should be null.
o holderName
The field should be null.
o number
The field should be null.
o cvc
The card validation code. This is the CVC2 code (for MasterCard), CVV2 (for Visa) or CID (for American Express).
• recurring
o contract
If “ONECLICK,RECURRING” was specified initially, then this field should be “ONECLICK”. Please refer to section 3 for
more information.
• shopperInteraction
Set to “Ecommerce”.
5.1.2. Recurring payments
The paymentRequest has the following fields:
• selectedRecurringDetailReference
The recurringDetailReference you want to use for this payment. The value “LATEST” can be used to select the most recently
stored recurring detail.
• recurring
o contract
This should be the same value that was submitted using recurringContract in the payment where the recurring
contract was created. However, if “ONECLICK,RECURRING” was specified initially, then this field should be
“RECURRING”. Please refer to section 3 for more information.
• merchantAccount
The merchant account for which you want to process the payment.
• amount
The amount to authorise. This consists of a currencyCode and a paymentAmount. Please refer to section 2.2 of the Adyen
Merchant Integration Manual for more information.
• shopperEmail
The shopper's email address. This does not have to match the email address supplied with the initial payment.
• shopperReference
An ID that uniquely identifies the shopper. This shopperReference must be the same as the shopperReference used in the
initial payment.
• shopperInteraction
Set to “ContAuth”.
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5.2. Payment response
If the recurring payment message passes validation, a risk analysis will be done and, depending on the outcome, an authorisation will
be attempted. This is not applicable to One-Click payments. You receive a payment response with the following fields:
• pspReference
This is Adyen's unique reference that is associated with the payment. This is guaranteed to be globally unique and is used
when communicating with us about this payment.
• resultCode
The result of the payment. The possible values are “Authorised”, “Refused”, “Error”.
• authCode
An authorisation code if the payment was successful. Blank otherwise.
• refusalReason
Adyen's mapped refusal reason, if the payment was refused.
Please refer to Step 3 of Appendix B for a SOAP example of a Recurring payment request and response.
Please refer to Appendix D for a REST example of a Recurring payment request and response.
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6. Updating stored details
The stored payment details may need to be updated, for example when the card expiry date changes. Submit the Recurring payment
and add the details that need to change to the payment method specific object. For a card this means that the expiryMonth and
expiryYear fields should contain the new values. You need to specify the exact selectedRecurringDetailReference of the card that you
want to update.
Please note:
• Updating of stored details is only applicable to cards.
• The details will only be updated If the payment is successful.
• A new recurringDetailReference is created and the old one is no longer valid. As such the stored details must be retrieved
again for the next payment.
Please refer to Appendix E for a SOAP example of a Recurring Payment Request which overwrites the expiry date of the card.
Please refer to Appendix F for a REST example of a sRecurring Payment Request which overwrites the expiry date of the card.
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7. Disabling a recurring contract
You can disable a single recurringDetail or the whole recurring contract for a shopper.
7.1. Disable request
Disabling a recurring contract (detail) can be done by calling the disable action on the Recurring service.
The request has the following fields:
• merchantAccount
Your merchant account.
• shopperReference
The ID that uniquely identifies the shopper. This shopperReference must be the same as the shopperReference used in the
initial payment.
• recurringDetailReference (optional)
The recurringDetailReference of the detail you wish to disable. If you do not supply this field all details for the shopper will be
disabled including the contract. This means that you cannot add new details.
7.2. Disable response
The response will be a result object with a single field response. If a single detail was disabled the value of this field will be [detail-
successfully-disabled] or, if all the details were disabled, the value is [all-details-successfully-disabled].
Please refer to Appendix G for a SOAP example of a disable a recurring contract request and response.
Please refer to Appendix H for a REST example of a disable a recurring contract request and response.
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8. Supported payment methods
For most payment methods the recurring payment is processed using the same payment method as the initial payment. There are a
few exceptions that are outlined below.
Please note, it must be clear to your shoppers that their details are to be used for recurring payments. We recommend adding
verbiage to your website advising shoppers of this.
8.1. card
All credit and debit cards support recurring with the exception of maestro, these cards cannot be used for recurring payments.
8.2. directdebit_NL – to be deprecated 1
st
August 2014
With the introduction of SEPA Direct Debits (SDD), directdebit_NL will be deprecated and no longer supported.
8.3. elv – to be deprecated 1
st
August 2014
With the introduction of SEPA Direct Debits (SDD), elv will be deprecated and no longer supported.
8.4. directEbanking
directEbanking is a payment method that requires some form of shopper interaction, which is not possible for recurring payments.
As such, the initial payment is completed via directEbanking and the recurring payments are processed as elv and SEPA Direct Debit.
directEbanking, elv and SEPA Direct Debit must be enabled for your Merchant Account for processing recurring payments. If you do
not want to display elv or SEPA Direct Debit on your HPP, you will need to deactivate them in your skin.
In order to correctly process SEPA Direct Debit recurring payments, the recurring request must include the selectedBrand element
with a value of “sepadirectdebit”.
Please note, with the introduction of SEPA Direct Debits (SDD), elv will be deprecated and no longer supported. We recommend
implementing SDD as described in section 8.8.
8.5. giropay
Recurring is only supported when the shopper has used a German bank account.
giropay is a payment method that requires some form of shopper interaction, which is not possible for recurring payments. As such,
the initial payment is completed via giropay and the recurring payments are processed as elv.
giropay, elv, and SEPA Direct Debit must be enabled for your Merchant Account for processing recurring payments. If you do not
want to display elv on your HPP, you will need to deactivate it in your skin.
In order to correctly process SEPA Direct Debit recurring payments, the recurring request must include the selectedBrand element
with a value of “sepadirectdebit”.
Please note, with the introduction of SEPA Direct Debits (SDD), elv will be deprecated and no longer supported. We recommend
implementing SDD as described in section 8.8.
8.6. iDEAL
Recurring via iDEAL is not enabled by default. Please contact the Adyen Support Team (support@adyen.com) if you would like to have
this enabled.
iDEAL is a payment method that requires some form of shopper interaction, which is not possible for recurring payments. As such,
the initial payment is completed via iDEAL and the recurring payments are processed as SEPA Direct Debit.
Both iDEAL and SEPA Direct Debit must be enabled for your Merchant Account for processing recurring payments. If you do not want
to display directdebit_NL on your HPP, you will need to deactivate it in your skin.
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In order to correctly process SEPA Direct Debit recurring payments, the recurring request must include the selectedBrand element
with a value of “sepadirectdebit”.
Please note, with the introduction of SEPA Direct Debits (SDD), directdebit_NL will be deprecated and no longer supported. We
recommend implementing SDD as described in section 8.8.
8.7. paypal
The recurring functionality has to be approved by PayPal and they will need to add the merchantInitiatedBilling / Reference
Transactions permission to your PayPal account.
Please note, PayPal places a limit on the transaction amount of subsequent payments.
8.8. SEPA Direct Debit
In order to be correctly processed, the recurring payment request must include the selectedBrand element with a value of
“sepadirectdebit”.
8.9. Neteller
8.10. Moneybookers/Skrill
8.11. Direct Debit Brazil
… 16 …


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