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7. Droit de réclamation
En accord avec la réglementation danoise, vous avez un droit de réclamation de 2 ans à compter du jour
d’achat de votre poêle à bois, la date figurant sur la facture faisant foi. Le droit de réclamation ne couvre pas
les dommages causés par une mauvaise installation et/ou un mauvais usage du poêle. Le droit de réclamation
ne couvre pas non plus les pièces détachées (vermiculites, vitres, joints, rails de tiroir, grille en fonte, poignées)
car elles s’usent naturellement au cours du temps. Les pièces détachées peuvent être achetées sur notre
webshop www.aduroshop.fr/.
Enfin, le droit de réclamation ne couvre pas :
Les dommages liés à une mauvaise installation et/ ou un mauvais usage du poêle. Par exemple, les
surchauffes, un mauvais entretien ou une absence d’entretien du poêle.
Les dommages causés par de la condensation (présence d’eau dans le conduit ou autour), un tirage
trop puissant ou insuffisant, un défaut d’entretien/de nettoyage.
Le montage ou démontage liés aux réparations.
Les frais de transport liés aux réparations.
Les dommages causés au poêle par une influence extérieure ou les dommages causés par le poêle
sur d’autres objets.
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