Manual Acronis True Image Home 2010 (page 186 of 194) (English)

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Acronis product reboots in Windows Native Mode, but the cloning process finishes after a few

seconds with no result. To handle the issue, see the Acronis Support KB article "Acronis Product Fails

to Clone After Reboot".

You do not receive E-mail notifications

How to work around the situation when the set up E-mail notifications fail to be received can be

found through the following Acronis Support KB article "E-mail Notifications Fail in Acronis True

Image".

The standalone version of Acronis True Image Home does not detect your hard drive(s) or NIC card.

This is because the recovery environment does not have the appropriate drivers. The issue can be

solved as follows:

- Create Acronis System Report and request Acronis Customer Central to provide you with an iso file

of the rescue media that contains the required drivers.

- Create a Windows-based recovery environment that includes the required drivers. See "Working

with Acronis True Image Plug-In for BartPE".

Partition analysis is accompanied by multiple "Failed to read from sector…" error messages

To resolve the issue, try running chkdsk and updating Acronis drivers. For more details see the

following Acronis Support KB article: "Multiple "Failed to read from sector..." Error Messages During

Partition Analysis".

Wrong capacity of cloned hard drive

If the capacity of the cloned drive is the same as that of the original drive, when it should not be,

then the issue is caused by Host Protected Area. For details see the following Acronis Support KB

article: "HPA Makes the Cloned Drive Display Wrong Capacity".

The "Access denied" message appears when exploring a mounted image archive

Why you may get this message while trying to explore some folders in a mounted image and

solutions to this issue can be found through the following link to the Acronis Support KB article:

"When Trying to Explore Certain Folders of a Mounted Image Archive, Access Denied Message

Appears".

You fail to mount an image spanned over several CD/DVDs

For an explanation of the issue with mounting a spanned image see "Mounting an Image Spanned

over Several CD or DVD Discs Fails".

It takes a long time to start Acronis True Image Home

Try the following solutions to resolve this issue:

 make sure that you have the latest build of Acronis True Image Home;

 install the latest Acronis drivers. If you do not have them, request them from Acronis Customer

Central;

 disable the "Distributed Link Tracking Client" service;

 add Acronis executable files to trusted applications in your antivirus software;

 delete Vista restore points, if you do not need them.

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Acronis True Image Home 2010 Manual

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